Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 07 Dec 2022 15:58:28 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">This is the mistaken item. <div dir="auto">My address Abudabhi,alshamkha, albhouth st. Villa 4</div>
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<div>On Wed, 7 Dec 2022, 7:52 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5422662</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Ibtihal​,</div>
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<br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused.</div>
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<div dir="ltr">We kindly ask you to please share with us images about the item you received, and please confirm to us if you have received it as an extra item or as a wring item, so that we can check for you and assist you further.</div>
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<div dir="ltr">Once again please accept our full apology, and thanks for your patient and understanding.<br><br>We are looking forward to hear from you soon​!<br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Max </span>Support Team,</div>
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Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044006567947'>20221207_195658.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5422662