Subject: New Reply Received - Cancellation & refund- order number is 9404480985
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 07 Dec 2022 07:27:35 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Cancellation & refund- order number is 9404480985  Ticket comment <div dir="ltr">
<div dir="ltr">Hi,<div>ok thanks, yes the delivery person attempted the delivery however we did not accept the parcel as directed by you in your previous email. Please process the refund once you receive it back in your warehouse and update us.</div>
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<div style="color:rgb(34,34,34)">Regards</div>
<div style="color:rgb(34,34,34)">Pooja Sharma</div>
<div style="color:rgb(34,34,34)">Executive Assistant, Vazirani Family</div>
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<b>Mobile (India):</b> +91 84520 60666</div>
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<b>Email:</b> <a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">[email-masked]</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 6 Dec 2022 at 21:51, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5414483</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Pooja,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">Please accept our sincere apologies for the inconvenience caused, <br><br>We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.<br><br>Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.<br><br>Once the order will return back to warehouse we will process the refund for the same as soon as possible.<br><br>Feel free to get in touch with us for further assistance.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Babyshop </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5414483