Subject: Ticket Assigned - Conversation with Anjaly
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Dec 2022 16:16:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anjaly Anjaly                    Hi           08:03 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:03 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Hello Anjaly , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:03 PM, 06th Dec                     Anjaly                    2           08:03 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:03 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:03 PM, 06th Dec                     Anjaly                    2           08:03 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:03 PM, 06th Dec                     Anjaly                    1           08:03 PM, 06th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:03 PM, 06th Dec                     Anjaly                    [email-masked]           08:04 PM, 06th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:04 PM, 06th Dec                   Mais                   Hi Anjaly, I am Mais, how may I assist you today?           08:08 PM, 06th Dec                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           08:08 PM, 06th Dec                     Anjaly                    Hello Mais I just wanted to check if my return package was collected today as I had left it in front of my door           08:08 PM, 06th Dec                   Mais                   please allow me a minute to check this for you           08:11 PM, 06th Dec                     Anjaly                    Sure           08:11 PM, 06th Dec                   Mais                   kindly note that as per our records, your items from the order 9402500726 have been collected           08:13 PM, 06th Dec                   Mais                   and we would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           08:13 PM, 06th Dec                   Mais                   Is there anything may I assist you with?           08:13 PM, 06th Dec                     Anjaly                    Thank you I haven't received any email as I usually do once return item is collected so I had to reconfirm           08:13 PM, 06th Dec                     Anjaly                    Noted thanks           08:14 PM, 06th Dec                     Anjaly                    No thank you           08:14 PM, 06th Dec                   Mais                   It was my pleasure to assist you, please do not hesitate to contact us if you have any further queries.           08:15 PM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5423410