Subject: New Reply Received - wrong item delivered
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 06 Dec 2022 15:52:27 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  wrong item delivered   Ticket comment <div dir="auto">hi, as per below email, i received the wrong item. i requested for the return thru max app and today it was collected by aramex. As per one email below i requested if the item i received to be replaced again by my original order, size can be
 change to S, if M is not available (as per original size ordered), </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, December 6, 2022 5:21:38 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> wrong item delivered
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5412032</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5412032<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Khay,<br>
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Thank you for reaching out to us, and giving us the opportunity to serve you,<br>
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Please accept our sincere apologies for the inconvenience caused,<br>
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Unfortunately we are not able to place an order from our end, and exchange is not an option in the meantime, however if the item is out of stock you can submit your email, through the notify me section from the product page to be alerted once this item is back
 to stock. </div>
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<div dir="ltr">Feel free to contact us for further assistance, looking forward to hear from you.  <br>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5412032