Subject: New Reply Received - wrong item delivered
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 05 Dec 2022 09:58:50 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  wrong item delivered   Ticket comment <div dir="auto">thank you for your immediate response. I requested a return already thru the link and my account on Max app. i received an email by aramex for the item to be collected. Is it possible to get the original item i ordered online, size can be change
 from Medium to small, ( since i can see on the app medium size is not available anymore , maybe that is why it was replaced from the beginning with a different design size size M was not available anymore) </div>
<div dir="auto">but i would still like to have the stranger things shirt i originally order ( Size can be change to small) if possible. </div>
<div dir="auto">any help on this will be much appreciated. </div>
<div dir="auto">
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<div dir="auto">Thanks, </div>
<div dir="auto">Katrine   </div>
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<br>
</div>
<div dir="auto" id="ms-outlook-mobile-signature">Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">
Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, December 5, 2022 1:43:29 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5412032] - wrong item delivered
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<div dir="ltr">Hi Khay,<br>
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Thank you for reaching out to us, and giving us the opportunity to serve you,<br>
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Please accept our sincere apologies for the inconvenience caused,</div>
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<div dir="ltr">You can return your Max product to a Max store, and use your cash refund or Credit Note to buy a new product right away if the item not available in the store. </div>
<div dir="ltr">You can raise a return request through the following link. and order a new one and be sure that you will receive the correct item, however incase you received again the wrong item simply reply to this email so that we will do the needful. </div>
<div dir="ltr">​<br>
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<div dir="ltr">- You can contact our customer support team on 80062966 to make a return and to be notified of the refund amount based on our return policy.<br>
- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page,<a href="https://www.maxfashion.com/om/en/" rel="noreferrer">https://www.maxfashion.com/om/en/</a>  you can see an option to
 return an item. Just click on the box and follow the instructions.<br>
- You can now drop off your return to any (Max) store across Oman<br>
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Feel free to get in touch with us for further assistance. looking forward to hear from you.<br>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Max </span>Support
 Team</div>
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Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044006343158'>Screenshot_2022-12-05-12-45-57-99_45e686c594768066ad9911d54d96f72b.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5412032