Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 25 Nov 2022 02:48:37 +0000

Hi Mais Hasan,  The customer has responded to the ticket.    Ticket comment <div>I will visit the store either today or tomorrow <br><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 24 Nov 2022, at 3:24 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5322437</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Suhad,<br><br>Thank you for reaching out to us, and giving us the opportunity to serve you, <br><br>Please accept our sincere apologies for the inconvenience caused <br><br>You can return your Max or Lifestyle product to a Max store, and use your cash refund or Credit Note to buy a new product right away.<br> <br>- You can contact our customer support team on 800629823 to make a return and to be notified of the refund amount based on our return policy.<br>- You can also make the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, <a href="https://www.maxfashion.com/ae/en/" rel="noreferrer">https://www.maxfashion.com/ae/en/</a> you can see an option to return an item. Just click on the box and follow the instructions.<br>- You can now drop off your return to any (Max ) store across the UAE.</div>
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<div dir="ltr">Also you can share with us the exact item's names to create an online return request.</div>
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<div dir="ltr">Kindly note all the offers and discount is posted on our website daily , also the offers and even the prices are different between the online &amp; and stores,  also if you are asking for the same day collecting the click and collect order discount please ask the store staff to support you when you are collecting the order,<br> </div>
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<div>Feel free to contact us for further assistance, looking forward to hear from you,<br><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5322437