Subject: Ticket Assigned - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 07:14:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your return request.  Dear team,

I don’t want to return those items, I just want to exchange the size to “M” instead of “S”. Please advise on the exchange process.

Regards,
Zahraa Alawami

On 22 Nov 2022, at 9:02 AM, Max Fashion <[email-masked]> wrote:

Here’s what you need to do next.

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We’ve received your return request.

Hi Zahraa Alawami, thank you for getting in touch with us. Here’s how your return 1003455762 for order 7801391946 will work.
Our delivery partner will pick up your return in around 2-5 business days.

Order Details

Item

Description

Total Price

[https://media.maxfashion.com/i/max/C22WCTFSKT544WHITELIGHT-C22WCTFSKT544-MXWIN22060822_01-2100.jpg?fmt=auto&h=150&w=150&qlt=90&sm=c]
MAX
Textured Twofer Sweater with Long Sleeves
Color: White
Size: S
Quantity: 1
BHD 5.85
[https://media.maxfashion.com/i/max/C22WCTFEKTDR531BROWNLIGHT-C22WCTFEKTDR531-MXWIN22060822_01-2100.jpg?v=1&fmt=auto&h=150&w=150&qlt=90&sm=c]
MAX
Ribbed Jumper with Crew Neck and Long Sleeves
Color: Brown
Size: S
Quantity: 1
BHD 3.15

Total   BHD 9
[https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png]
1. Box up your return

Please include the invoice, price tags and any warranty information.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png]
2. Hand over your return

Our delivery partner will pick it up from your doorstep.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png]
3. Receive your refund

This will be issued after we receive your products in our warehouse and conduct a quality check.

Here's how your refund works:

  *   If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
  *   Refunds to your Credit Card or Debit Card may take 4-15 business days to process.
  *   Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.

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