Subject: Note Added - [#5501988] Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Dec 2022 11:43:41 +0000

Hi ,    Mohamed Rifnaz added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5501988    Subject:  Feedback or suggestions   Requester: Anisfathima    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi Roshan,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hope you doing well,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">We have a customer complain on one of our eyeliners caused a skin allergy
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">We have asked her to return the product to the store for further investigation
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Please connect with Jithan on further information on the procedure
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a id="OWAAM0AF32A00CF0BAD4EB4B4B9A39816E541" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a> As discussed,
 inform the customer to return the product </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Thanks</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Rifnaz</span></div>
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<span lang="EN-US" style="font-size:12.0pt;color:black">Sanket Sable &lt;[email-masked]&gt;<br>
<b>Date: </b>Wednesday, 28 December 2022 at 12:06 PM<br>
<b>To: </b>Centrepoint &lt;[email-masked]&gt;, Mohamed Rifnaz &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#5501988] - Feedback or suggestions</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi Team, </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">This is not an Ecom order kindly mark relevant stakeholders.
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">+<a id="OWAAM65285D59A3B346B0BD9DD9BF0361AEE3" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Rifnaz</span></a> can
 you help in connecting to relevant person in Lifestyle.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Sanket Sable</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Omni Channel Manager, Centrepoint </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Mob. +971-521455465</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, December 28, 2022 11:50 AM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5501988] - Feedback or suggestions</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Kindly any update?<br>
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We appreciate your assistance with this issue.<br>
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Problem Statement: Store Complaint<br>
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Item name: Revlon vinyl Eyeliner<br>
Store name:  Centre point, marina mall, abudhabi, LRIL shop<br>
Customer name: Anis Fathima<br>
Contact Number: 055-2874647<br>
E-mail: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
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Issue Description: Customer complain ''  I purchased Revlon vinyl Eyeliner at LRIL shop, used twice but eyes got itched and swelled as particles of eyeliner. I consulted prime medical center, eye specialist on 24-12-2022, it has been diagonized eye infection
 and the cause of eye infection has been informed to the doctor. I strongly object this product may not be suitable for the consumers.<br>
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Please check and advise on this issue on priority.<br>
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Regards,<br>
Zeina. </span><span lang="EN-US" style="font-size:11.0pt"></span>
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