Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 19:31:21 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  Returns  Ticket comment <div style="direction: rtl">اريد كرسي جديد او ارجاع مالي في حسابي اذا لم يتوفر الكرسي للاطفال </div>
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<div>On 29 Dec 2022, at 3:22 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5514795</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5514795<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Zeina Abdeen : </div>
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<div>Hi basma,<br><br>Thank you for contacting us and giving us the opportunity to serve you.<br><span style="font-size: 14px"><br></span><span style="font-size: 14px">Please accept our full apologies for this inconvenience.</span><br><span style="font-size: 14px"><br></span><span style="font-size: 14px" dir="ltr">By checking, we found that a return request for order No 9407576652 was created on 12/28/22 and the request will be received by the transport partner within 2 to 5 official working days.</span><br><span style="font-size: 14px"><br></span><span style="font-size: 14px">If the returns are not received by the transport partner within the specified time, please contact us again to serve you to the fullest.</span><br><span style="font-size: 14px"><br></span><span style="font-size: 14px" dir="ltr">You can also track the return request via the website <a href="https://tracking.shipadelivery.com/" rel="noreferrer">https://tracking.shipadelivery.com/</a> through the tracking number SD009545822.</span><br><span style="font-size: 14px"><br></span><span style="font-size: 14px">Thank you for your shopping and cooperation with us.</span><br><span style="font-size: 14px"><br></span><span style="font-size: 14px" dir="ltr">Do not hesitate to contact us if you have any inquiries.</span>
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<div><span dir="ltr" style="font-size: 14px">Thank you,</span></div>
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<span dir="ltr" style="font-size: 14px">Babyshop Support Team.</span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5514795