Subject: New Reply Received - Order #9407629035 27 Dec 2022 - 06:29 PM
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 13:23:31 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  Order #9407629035 27 Dec 2022 - 06:29 PM   Ticket comment <div dir="ltr">
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<div dir="ltr">closed. i got it</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, December 29, 2022 5:22:31 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Order #9407629035 27 Dec 2022 - 06:29 PM
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5515975</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Zeina Abdeen : </div>
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<div dir="ltr">Hi Farhan,</div>
<div dir="ltr">​<br>
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<div dir="ltr">​Thank you for contacting us and giving us the opportunity to serve you.<br>
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</span><span dir="ltr" style="font-size:14px">Please accept our apologies for the inconvenience caused to you.</span>
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<span dir="ltr" style="font-size:14px">​</span><span style="font-size:14px"><br>
</span><span dir="ltr" style="font-size:14px">We see that you have placed your order on Dec 27, 2022 and the expected date to collect your order 28-12-2022. you’ll receive an SMS and an email when your order is ready for collection.</span><br>
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</span><span dir="ltr" style="font-size:14px">In the event that you did not receive any SMS or email during the specified time of the day, please contact us again to assist you in the fullest way.</span><br>
<span style="font-size:14px">​</span><br>
<span style="font-size:14px">We thank you for your understanding and cooperation.</span><br>
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</span><span dir="ltr" style="font-size:14px">Feel free to get in touch with us for further assistance.</span><br>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5515975