Subject: New Reply Received - Re: Order confirmed!=0A
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 11:35:44 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  Re: 	Order confirmed!
  Ticket comment <div>Hi,</div>
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<div>I have the order number <span style="font-family: Helvetica, Arial, sans-serif; -webkit-text-size-adjust: auto; color: rgb(0, 185, 229); overflow-wrap: break-word !important"><a rel="noreferrer" target="_blank" href="https://www.maxfashion.com/ae/en/my-account/order/9406233596?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" style="color: rgb(0, 185, 229); overflow-wrap: break-word !important">9406233596</a><span style="font-size: 19px"> and total</span></span>
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<span style="overflow-wrap: break-word !important"></span><span style="caret-color: rgb(0, 185, 229); font-size: 19px; -webkit-text-size-adjust: auto">order also received they e-mail as i purchased the item online.</span>
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<div><span style="caret-color: rgb(0, 185, 229); font-size: 19px; -webkit-text-size-adjust: auto"><br></span></div>
<div><span style="caret-color: rgb(0, 185, 229); font-size: 19px; -webkit-text-size-adjust: auto">Please advise if it’s fine to come at any nearest store and show e-mail proof of order without physical invoice on hand?</span></div>
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<span style="caret-color: rgb(0, 185, 229); font-size: 19px; -webkit-text-size-adjust: auto"><br></span><div><br></div>
<div>I purchased it online and i have the <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, December 25, 2022, 3:21 PM, Max &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv6688640520"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Glaiza,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for contacting us and giving us the opportunity to serve you.<br><span style="font-size:14px"><br></span><span dir="ltr" style="font-size:14px">Please accept our apologies for the inconvenience caused to you. We know that this </span><br><br>Please note that replacement options are not currently available for (Max) products, we would like to inform you that you can only return your products to the nearest store within 14 days of receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.<br><span style="font-size:14px"><br></span><span dir="ltr" style="font-size:14px">If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">We thank you for choosing us, and we look forward to serving you later.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">We are pleased to assist you, do not hesitate to contact us if you have any other questions.</span><br><br>
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<div dir="ltr"><div dir="ltr" style="margin-top:0px">Thank You,<div id="yiv6688640520yqtfd40845" class="yiv6688640520yqt5202925588">
<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Max </span>
</div>Support Team.</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5503099