Subject: Note Added - [#5436575] Conversation with Hanan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 15:17:09 +0000

Hi ,    Bharat Patidar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5436575    Subject:  Conversation with Hanan   Requester: Hanan    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear All,</div>
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<div class="MsoNormal">Pls let us know which store customer prefer to go, so we can informed SM well in advance, thanks</div>
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<div>From: Ankkur Gupta &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, December 22, 2022 10:37 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Bharat Patidar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5436575] - Conversation with Hanan</div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAMBAD08DE094054C679E890FCEC161B3A5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Please ask customer to visit nearest available Centrepoint or Babyshop store. Department in charge will check the product in store &amp; guide on further process.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Kindly speak to customer &amp; share the details here, as which store customer will be visiting &amp; when.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAM0A46672229D241BB94CB51621E76C86E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bharat</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Please note – customer is facing some issue with below product. She probably will visit one of our stores. CS team will share the details here. Please ask store to support.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Item ID: 162896893 Dr.Brown's Natural Flow Clean Steam Bottle Sterilizer and Dryer</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Issue: item has been delivered to her on 10/2/22, but now it stopped working. she also shared with us that the item has 1 year warranty.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,<br>
Ankur</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 22 December 2022 3:31 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5436575] - Conversation with Hanan</div>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">On Tue, 20 Dec at 10:49 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi team,</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID: 8188483965</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Item ID: 162896893 Dr.Brown's Natural Flow Clean Steam Bottle Sterilizer and Dryer</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Issue description:</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247">The customer has contacted us that the item has been delivered to her on
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"> 10/2/22, but now it stopped working. she also shared with us that the item has 1 year warranty.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly advice as the customer is asking for return or replacement.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Aya.</span></div>
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