Subject: New Reply Received - Re: Order confirmed!
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 11:29:23 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="auto">What the exact day to deliver my order</div>
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<div>On Thu, Dec 22, 2022, 2:23 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5488114</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Zeina Abdeen : </div>
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<div dir="ltr">Hi Jances,<br><br>Thank you for choosing us to help you.</div>
<div><span style="font-size:14px"><span style="font-size:14px"><br></span><span style="font-size:14px" dir="ltr">Please accept our full apologies for this inconvenience.</span></span></div>
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<span style="font-size:14px"><span dir="ltr" style="font-size:14px">​</span><br></span><span style="font-size:14px" dir="ltr">We have checked your order number 8406665604 and as per our record, it will be delivered on 24-12-2022.</span>
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<span dir="ltr" style="font-size:14px">​</span><br>
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<span dir="ltr" style="font-size:14px">We would like to inform you that you will receive a call from our courier agent before he will attempt to deliver your items, we kindly ask you to instruct our courier agent to deliver it at a convenient time for you as we are unable to predict a certain time of the delivery as this is arranged according to the courier availability.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">In the event that the order has not been delivered within the specified time please contact us again in order to serve you to the fullest.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">Please note that we will do our best to deliver the order as soon as possible, we thank you for choosing us.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">Happy to help you please contact us for any further questions</span><br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Splash </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5488114