Subject: New Reply Received - Irresponsible Customer care
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 10:49:49 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  Irresponsible Customer care  Ticket comment <div dir="auto">Hi<div dir="auto">I didnt get the refund.</div>
<div dir="auto">Issue a new card or the refund.</div>
<div dir="auto">Are you making a fool of us?</div>
<div dir="auto">Not giving the money neither the card card.</div>
<div dir="auto">What is this?</div>
<div dir="auto">You customer care representative told you will issue a new card when called you. But now no new card neither tge money.</div>
<div dir="auto">Give us the money or a new card or I will report you.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 17 Dec 2022, 2:21 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Afna,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to help you.<br><span style="font-size:14px"><br></span><span style="font-size:14px" dir="ltr">Please accept our full apologies for this inconvenience,We know this is not the ideal experience to shop with us.</span>
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<span dir="ltr" style="font-size:14px">​</span><br>
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<div dir="ltr"><span dir="ltr" style="font-size:14px">We would like to inform you that the Gift Cards that you have purchased was charged wrong due to a technical issue and the team has blocked the cards and the refund for those cards have been processed:</span></div>
<div dir="ltr">
<span dir="ltr" style="font-size:14px"> </span><span dir="ltr" style="font-size:14px">AED12.50 on 12/13/22 from the order number 9403541778</span>
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<div><span dir="ltr" style="font-size:14px">AED12.50  on 12/13/22 from the order number 9403541771</span></div>
<div><span dir="ltr" style="font-size:14px">AED25.00 on 12/13/22 from the order number 9403541713</span></div>
<div dir="ltr"><span dir="ltr" style="font-size:14px">​</span></div>
<div dir="ltr"><span dir="ltr" style="font-size:14px">And the amount you paid online will be refunded back to your original payment method within 7- 14 working days.<br><span style="font-size:14px"><br></span><span style="font-size:14px">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</span></span></div>
<div dir="ltr"><span dir="ltr" style="font-size:14px"><span dir="ltr" style="font-size:14px">​</span></span></div>
<div dir="ltr"><span dir="ltr" style="font-size:14px"><span style="font-size:14px" dir="ltr">Thank you,</span></span></div>
<div dir="ltr"><span dir="ltr" style="font-size:14px"><span dir="ltr" style="font-size:14px">Max Support Team.</span><br></span></div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5471655