Subject: Ticket Assigned - Conversation with Hannah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 07:41:17 +0000

Hi Zeina Abdeen,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hannah Hannah                    Hi           11:20 PM, 21st Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:20 PM, 21st Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:20 PM, 21st Dec                     Hannah                    1           11:20 PM, 21st Dec                   Centrepoint UAE whatsapp bot                    Hello Hannah , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:20 PM, 21st Dec                     Hannah                    2           11:20 PM, 21st Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:20 PM, 21st Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:20 PM, 21st Dec                     Hannah                    3           11:21 PM, 21st Dec                   Centrepoint UAE whatsapp bot                    Hi Hannah , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:21 PM, 21st Dec                     Hannah                    1           11:21 PM, 21st Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:21 PM, 21st Dec                     Hannah                    9406596203           11:21 PM, 21st Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=1000018651645    You can also easily track your order from My Account > Order History.             11:21 PM, 21st Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:21 PM, 21st Dec                     Hannah                    2           11:22 PM, 21st Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:22 PM, 21st Dec                     Hannah                    1           11:22 PM, 21st Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:22 PM, 21st Dec                     Hannah                    [email-masked]           11:22 PM, 21st Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:22 PM, 21st Dec                   mazen                   Hi Hannah , thank you for contacting us. This's Mazen We would be happy to help you.           11:24 PM, 21st Dec                     Hannah                    Hi mazen           11:24 PM, 21st Dec                     Hannah                    I would like to ask the status of my order 9406596203           11:25 PM, 21st Dec                   mazen                   We request you to please allow us some time to check your details and back to you, stay with us           11:26 PM, 21st Dec                     Hannah                    Status in your link is NO TRACKING STATUS FOUND and its suppose to be delivered today           11:26 PM, 21st Dec                   mazen                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number +971589655652           11:28 PM, 21st Dec                     Hannah                    Yes this is the registered number           11:29 PM, 21st Dec                   mazen                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           11:30 PM, 21st Dec                   mazen                   we will be on touch with you and contact you on your email           11:31 PM, 21st Dec                   mazen                   Do you have any other inquiries that we can help with?           11:31 PM, 21st Dec                     Hannah                    Just update us for the status and please deliver ASAP           11:32 PM, 21st Dec                     Hannah                    Thank you Mazen have a nice evening           11:32 PM, 21st Dec                   mazen                   We will do our best to deliver the order asap           11:33 PM, 21st Dec                   mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:33 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5490651