Subject: Ticket Assigned - Conversation with Zahir Junaid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 02:26:03 +0000

Hi Zeina Abdeen,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zahir Junaid Zahir Junaid                    Hi           03:30 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:30 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Hello Zahir Junaid , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:30 PM, 12th Dec                     Zahir Junaid                    1           03:30 PM, 12th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:30 PM, 12th Dec                     Zahir Junaid                    9405286939           03:30 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            03:30 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:30 PM, 12th Dec                     Zahir Junaid                    2           03:30 PM, 12th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:30 PM, 12th Dec                     Zahir Junaid                    1           03:30 PM, 12th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:30 PM, 12th Dec                     Zahir Junaid                    [email-masked]           03:30 PM, 12th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:31 PM, 12th Dec                   Mais                   Hi Zahir, I am Mais, thank you for contacting us, how may I assist you today?           03:34 PM, 12th Dec                   Mais                   we can see that you have contacted us regarding your order 9405286939           03:34 PM, 12th Dec                     Zahir Junaid                    Order 9405286939, this is the second time this has happened with me, same order both the time you guys sent wrong item. I think it been done on purpose as kind of cheating, showing good shoes pictures which people will like and when they order you guys send cheap bad looking shoes.           03:34 PM, 12th Dec                     Zahir Junaid                    Yes           03:35 PM, 12th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:35 PM, 12th Dec                   Mais                   can you please provide us with images about the items you received           03:35 PM, 12th Dec                     Zahir Junaid                             03:35 PM, 12th Dec                     Zahir Junaid                             03:35 PM, 12th Dec                     Zahir Junaid                             03:35 PM, 12th Dec                     Zahir Junaid                    This is what I ordered online           03:36 PM, 12th Dec                     Zahir Junaid                    This is what you guys sent for the sent for the second time           03:36 PM, 12th Dec                     Zahir Junaid                             03:36 PM, 12th Dec                     Zahir Junaid                    Twice this has happened,  last time one full week I had to request and argue with your colleagues for the same issue           03:37 PM, 12th Dec                   Mais                   please accept our full apology for this, we will arrange a collection process from our end, please confirm your wish about it           03:38 PM, 12th Dec                     Zahir Junaid                    What happens after that           03:38 PM, 12th Dec                     Zahir Junaid                    Is this a joke mais?           03:38 PM, 12th Dec                     Zahir Junaid                    I order you send wrong product then you ask me to return and order again           03:39 PM, 12th Dec                   Mais                   please accept our full apology for this mistake, we will raise this issue to the concerned team in order to be fully assisted           03:39 PM, 12th Dec                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:40 PM, 12th Dec                     Zahir Junaid                    Yes           03:40 PM, 12th Dec                     Zahir Junaid                    I am here           03:40 PM, 12th Dec                     Zahir Junaid                    I am waiting for your answer           03:41 PM, 12th Dec                     Zahir Junaid                    What happens mext           03:41 PM, 12th Dec                     Zahir Junaid                    Next           03:41 PM, 12th Dec                   Mais                   please confirm your wish about returning the item, and we will raise the issue to the team in order to be fully assisted           03:41 PM, 12th Dec                     Zahir Junaid                    Fully assisted means what , I need clear answer this time           03:41 PM, 12th Dec                     Zahir Junaid                    For sure the product has to be returned the shoes are so bad no one will wear it           03:42 PM, 12th Dec                     Zahir Junaid                    Return is for sure           03:42 PM, 12th Dec                     Zahir Junaid                    But why centre point is doing this with customers on repeatation           03:42 PM, 12th Dec                     Zahir Junaid                    This just mental and financial stress for me           03:43 PM, 12th Dec                     Zahir Junaid                    I keep ordering and complaining  for issue again and again           03:43 PM, 12th Dec                   Mais                   Make sure that this error will be raised to the concerned team to try not to repeat this error again. Your time and your comfort are important to us.           03:44 PM, 12th Dec                     Zahir Junaid                    You will raise a return request and a complaint now           03:45 PM, 12th Dec                     Zahir Junaid                    What happens after that will I get the correct product?           03:45 PM, 12th Dec                   Mais                   kindly note that you will receive the refund of the item           03:46 PM, 12th Dec                     Zahir Junaid                    Hmmm that's what makes it worst           03:46 PM, 12th Dec                     Zahir Junaid                    So I just wasted 2 weeks buying this shoes and complaining online           03:47 PM, 12th Dec                     Zahir Junaid                    Full 189 dirhams will be returned to me account or shukran pay?           03:47 PM, 12th Dec                   Mais                   please accept our full apology for this, we will do our best to not repeat such mistakes again and to take a necessary actions regarding this mistake           03:48 PM, 12th Dec                     Zahir Junaid                    And I need an answer and compensation for all these trouble that has been caused to me           03:48 PM, 12th Dec                     Zahir Junaid                    Some one should call and tell me who and why this mistake happens           03:48 PM, 12th Dec                     Zahir Junaid                    Once is mistake           03:48 PM, 12th Dec                     Zahir Junaid                    Twice no           03:48 PM, 12th Dec                     Zahir Junaid                    ??           03:51 PM, 12th Dec                     Zahir Junaid                    You there           03:53 PM, 12th Dec                   Mais                   Please give me a minute to check.           03:53 PM, 12th Dec                     Zahir Junaid                    Ok           03:53 PM, 12th Dec                   Mais                   Thank you for your patience, we are still investigating on it.           03:59 PM, 12th Dec                     Zahir Junaid                    Hmmm           03:59 PM, 12th Dec                   Mais                   we would like to offer you a voucher with the amount of 30 AED as a compensation for this mistake, please confirm your wish about it           04:03 PM, 12th Dec                     Zahir Junaid                    Okay sure           04:04 PM, 12th Dec                     Zahir Junaid                    But the first orders 189 dirhams?           04:04 PM, 12th Dec                   Mais                   we will arrange a collection process for the item, and you will receive the full amount you paid           04:05 PM, 12th Dec                   Mais                   We would like to inform you that a return request has been created for the product  from the order No. (9405286939) dated on (12-12-22) and the item will be received by the transport partner LMG within 3 to 5 working days .           04:06 PM, 12th Dec                   Mais                   and we will provide you with the voucher through your email within 24-48 hours           04:06 PM, 12th Dec                   Mais                   Is there anything else I can assist you with?           04:06 PM, 12th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:07 PM, 12th Dec                     Zahir Junaid                    Okay, just wanted to make sure because in first order I had used card, shukran points           04:07 PM, 12th Dec                     Zahir Junaid                    So just tell me if I get all refund as in one payment mode           04:08 PM, 12th Dec                   Mais                   kindly note that you will receive the refund of the amount 143 AED in your My Credit/Shukran Pay, and the amount of 10 AED in your bank account           04:08 PM, 12th Dec                     Zahir Junaid                    See then the other 36 dirhams voucher that I used           04:09 PM, 12th Dec                     Zahir Junaid                    ?           04:09 PM, 12th Dec                     Zahir Junaid                    That is wasted?           04:09 PM, 12th Dec                   Mais                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable.           04:09 PM, 12th Dec                     Zahir Junaid                    Man           04:10 PM, 12th Dec                   Mais                   however we will provide you with a new voucher with the amount of 30 AED  you can use it with your future purchases           04:10 PM, 12th Dec                     Zahir Junaid                    You guys did a mistake and when I complaint you gave me a 36 dirhams voucher           04:10 PM, 12th Dec                     Zahir Junaid                    Then I used it to buy the same shoes again           04:10 PM, 12th Dec                     Zahir Junaid                    You did the same mistake again           04:10 PM, 12th Dec                     Zahir Junaid                    And now you say voucher is wasted and will give you 30 dirhams couchers           04:11 PM, 12th Dec                     Zahir Junaid                    Which itself is less then what was provided earlier           04:11 PM, 12th Dec                     Zahir Junaid                    And then you caused me trouble twice           04:11 PM, 12th Dec                     Zahir Junaid                    What's do you guys think I am boss           04:11 PM, 12th Dec                     Zahir Junaid                    You guys are just making fun of me           04:11 PM, 12th Dec                   Mais                   please accept our full apology for this, allow me a minute please           04:12 PM, 12th Dec                     Zahir Junaid                    Hmmm           04:12 PM, 12th Dec                   Mais                   we will offer you a voucher with the amount of 40 AED, please confirm your wish about it           04:13 PM, 12th Dec                     Zahir Junaid                    See 4 dirhams for repeating the issues for the second time           04:14 PM, 12th Dec                     Zahir Junaid                    Man this is just insulting now           04:14 PM, 12th Dec                     Zahir Junaid                    Just think before you offer a voucher friend           04:15 PM, 12th Dec                     Zahir Junaid                    As I had told to your colleague the first time give me voucher that will make the total 199 dirhams , which is the cost of the shoe in store and will use the same to buy it in store           04:17 PM, 12th Dec                     Zahir Junaid                    So 199-143=56 dirhams atleast           04:18 PM, 12th Dec                     Zahir Junaid                    Will go to city center and buy it from the store itself           04:18 PM, 12th Dec                     Zahir Junaid                    Because online I don't trust now           04:18 PM, 12th Dec                   Mais                   Thank you for allowing me the time to check. I appreciate your patience.           04:18 PM, 12th Dec                     Zahir Junaid                    Hmmm           04:20 PM, 12th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:24 PM, 12th Dec                   Mais                   we will get in touch with you at the soonest we can           04:24 PM, 12th Dec                   Mais                   Is there anything else I can assist you with?           04:24 PM, 12th Dec                     Zahir Junaid                    What's the end solution now friend           04:25 PM, 12th Dec                     Zahir Junaid                    You raised return request 143 in shukran points           04:26 PM, 12th Dec                     Zahir Junaid                    10 dirhams to card           04:26 PM, 12th Dec                     Zahir Junaid                    And what amount voucher you did not confirm           04:26 PM, 12th Dec                     Zahir Junaid                    Or they will contact me first before offering voucher/compensation for the double trouble?           04:27 PM, 12th Dec                   Mais                   please allow us the time and we will ask you before creating any voucher           04:28 PM, 12th Dec                     Zahir Junaid                    Okay           04:28 PM, 12th Dec                   Mais                   Is there anything else I can assist you with?           04:30 PM, 12th Dec                     Zahir Junaid                    Nothing else           04:30 PM, 12th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:31 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5452637