Subject: New Reply Received - I am still awaiting refund
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 05:19:24 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  I am still awaiting refund  Ticket comment <div dir="auto">Amount received. It is reflecting in my bank statement.</div>
<div dir="auto">Thanks for your help.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 16 Dec 2022 at 1:22 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5370639</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
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<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Zeina Abdeen : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Victoria,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>Please accept our apologies for the inconvenience caused.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We would like to inform you that after checking the data we have, we found that the we have processed the refund of amount AED63.00 on 11/23/2022,we request you please check with the bank and provide us with a bank statement to help you accordingly.</div>
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<div dir="ltr">Looking forward to hear from you!<br><span style="font-size:14px"><br></span>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Splash </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5370639