Subject: New Reply Received - Urgent
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 10:28:18 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  Urgent  Ticket comment <div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzU2MTIwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.icYgKrdS6nMUH4EhBpWEXg72uG-Dz9GWiT9YWaXWcmY" data-id="2044007561202" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzU2MTIwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PwKyOd3HaU7YaTwvaiJoz2mMC3pYt8YiZTvSAxf0RqI" data-id="2044007561203" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzU2MTIwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KBcevt85CZVgszKVDoZwF8avPOEOXn9dy795_cLazlc" data-id="2044007561204" style="max-width: 100%"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 20 Dec 2022 at 2:24 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5477440</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Zeina Abdeen : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div>Hi Louana,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.<br><span style="font-size:14px"></span><span style="font-size:14px"><br></span><span style="font-size:14px">We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">1. Click on 'Forgot Password' Link on the login window.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">2. Enter your registered email address (in small letters).</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">4. Click on the password reset link and change your password.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">5. You can login now with your new password</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">1. Screenshot Of The Issue(If Possible)</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">2. platform from which you tried to reset the password</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">3. Registered email address</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">4. Country of access</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">Feel free to reach out to us for any further assistance.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px" dir="ltr">We hope this helps and have a great day!</span><br><br>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div></div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5477440