Subject: New Reply Received - Re: ﻿Sorry, your order was not processed
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 09:46:31 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  Re: Sorry, your order was not processed   Ticket comment <div>Thank you
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, December 20, 2022 12:45:01 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5483821] - Re: Sorry, your order was not processed
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<div dir="ltr">Hi Marwa,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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</span><span dir="ltr" style="font-size:14px">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8406478545  was not placed successfully. Whenever this happens our system tries
 to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8406478555.</span><br>
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</span><span style="font-size:14px">The payment has been captured only once from your account which is for the new successfully placed order.</span><br>
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</span><span style="font-size:14px">Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</span><br>
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</span><span style="font-size:14px">We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</span><br>
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</span><span dir="ltr" style="font-size:14px">Thank you for shopping with us and have a great day!</span><br>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Max </span>Support
 Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5483821