Subject: New Reply Received - order refund
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 18 Dec 2022 17:18:59 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  order refund  Ticket comment <div>any updates plz i did not recieve my money yet<br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On Dec 14, 2022, at 12:20 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5456589</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5456589<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Zeina Abdeen : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Christina,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">Please accept our full apology for the inconvenience caused to you.<br>
<span style="font-size: 14px"><br>
</span><span style="font-size: 14px">We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.</span><br>
<span style="font-size: 14px"><br>
</span><span style="font-size: 14px">Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</span><br>
<span style="font-size: 14px"><br>
</span><span style="font-size: 14px">We thank you for your understanding and cooperation.</span><br>
<span style="font-size: 14px"><br>
</span><span style="font-size: 14px">Feel free to reach out to us if you need any further assistance.</span><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box">
<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Max </span>Support
 Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5456589