Subject: New Reply Received - Return complain
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 18 Dec 2022 15:00:24 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  Return complain   Ticket comment <div style="direction: ltr">What do u need exactly </div>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 18 Dec 2022, at 5:19 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5473132</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Zeina Abdeen : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Alia,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to help you.</div>
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<div dir="ltr">We apologies for the inconvenience caused.<br>
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</span><span style="font-size: 14px" dir="ltr">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</span>
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<span dir="ltr" style="font-size: 14px">​</span><br>
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<div><span dir="ltr" style="font-size: 14px">We would like to inform you that you can only return your () products to the nearest store within 14 days of receiving the order and use your refund to place a new order. Please make sure you have the order invoice
 with you as it's needed in the store.<br>
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</span><span style="font-size: 14px" dir="ltr"> If you would like us to create a return request on your behalf, we kindly ask you to provide us with the name of the product as it is on the site so that we can assist you accordingly.</span><br>
<span style="font-size: 14px"><br>
</span><span style="font-size: 14px">We thank you for choosing us, and we look forward to serving you later.</span><br>
<span style="font-size: 14px"><br>
</span><span style="font-size: 14px">We are pleased to assist you, do not hesitate to contact us if you have any other questions.</span><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box">
<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Max </span>Support
 Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5473132