Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Dec 2022 11:14:49 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.    Ticket comment <div dir="auto">(( Delivered Wrong Item And Not As I Ordered )) <div dir="auto"><br></div>
<div dir="auto">Please review the case again from its inception so that you understand well what happened or at least understand the summary of what happened through the last message from me because it is very clear and with photos according to your request . Your last response is not a solution, but rather a complication of an issue that it is not from my side since the beginning because i already paied 10 KWD for what i want and not 9 KWD and of course i paid for what was displayed on Centrepoint online shopping site, Then i found pay more and get less for this item and it is just a photo. It became clear to me from your last response that you do not want to solve it while you knowing that there is a mistake on your part.</div>
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<div dir="auto"> Totally dissatisfied and never expected such a very bad experience from a company of that age and size.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Dec 16, 2022, 19:25 Eng. FADHEL AL DAMKHI &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">
<div dir="auto"><br></div>
<div dir="auto">(( Delivered Wrong Item And Not As I Ordered )) </div>
<div dir="auto"><br></div>
<div dir="auto">Please review the case again from its inception so that you understand well what happened or at least understand the summary of what happened through the last message from me because it is very clear and with photos according to your request . Your last response is not a solution, but rather a complication of an issue that it is not from my side since the beginning because i already paied 10 KWD for what i want and not 9 KWD and of course i paid for what was displayed on Centrepoint online shopping site, Then i found pay more and get less for this item and it is just a photo. It became clear to me from your last response that you do not want to solve it while you knowing that there is a mistake on your part.</div>
<div dir="auto"><br></div>
<div dir="auto"> Totally dissatisfied and never expected such a very bad experience from a company of that age and size.</div>
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<div dir="ltr" class="gmail_attr">On Fri, Dec 16, 2022, 19:13 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi FADHEL,</div>
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<div dir="ltr">Thank you for contacting us.</div>
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<br>We apologize for the inconvenience you have faced.<br><br>We would like to inform you that after checking the order details we can see that your order with ID 8405279300, has been successfully delivered to you on 12/12/22 12:48 PM.<br><br>Please inform us if you did not receive the order or have any issue in the products.<br><br>Thank you for your shopping, and we hope you have enjoyed shopping with us. We look forward to serving you later.</div>
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<br>Thank you for your cooperation.</div>
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<br>Feel free to contact us for further assistance.<br><br>Thank you,<br>Centrepoint support team</div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044007382616'>Screenshot_20221210-173106_Chrome~2.jpg</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044007382617'>Screenshot_20221210-173011_Chrome~2.jpg</a><br />3. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044007382618'>20221206_162316~2.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5421815