Subject: New Reply Received - Refund Problem
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 19:13:19 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  Refund Problem  Ticket comment <div dir="auto">Hi,</div>
<div dir="auto">The refund hasn’t been updated yet, the shukran pay also known as my credit is 0. Apologies for the delay. </div>
<div dir="auto">Thanks,</div>
<div dir="auto">Farida</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 15 Dec 2022 at 6:21 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5461703</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
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<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Zeina Abdeen : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Farida,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><span style="font-size:14px"><br></span><span style="font-size:14px" dir="ltr">We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</span><br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5461703