Subject: New Reply Received - Re: Sorry, your order was cancelled
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 14 Dec 2022 09:26:03 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  Re: Sorry, your order was cancelled  Ticket comment <div dir="auto">Hi</div>
<div dir="auto">Your courier partner is liar. They didn't contact me single time</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, December 14, 2022 1:20:43 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Sorry, your order was cancelled
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5456451</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5456451<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Zeina Abdeen : </div>
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<div dir="ltr">Hi Syed,</div>
<div dir="ltr">​<br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused to you.<br>
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</span><span dir="ltr" style="font-size:14px">We would like to inform you that our courier partner tried to contact you on +971581929412 with out any success .</span><br>
<span style="font-size:14px"><br>
</span><span style="font-size:14px">The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. </span><br>
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</span><span style="font-size:14px">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span><br>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Max </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5456451