Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Dec 2022 15:46:30 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto">Hello,<div dir="auto"><br></div>
<div dir="auto">Sorry for the delay I replying to the mail. Yes I have received the product ontime.</div>
<div dir="auto"><br></div>
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<div dir="auto">Thanks and Regards</div>
<div dir="auto">Tessy Thomas</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 13 Dec 2022, 4:21 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5446803</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Zeina Abdeen : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Tessy,</div>
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<br>Thank you for getting in touch with us.</div>
<div dir="ltr"><span style="font-size:14px">​</span></div>
<div dir="ltr"><span style="font-size:14px" dir="ltr">Please accept our apologies for the inconvenience caused.</span></div>
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<span dir="ltr" style="font-size:14px"><br></span><span style="font-size:14px" dir="ltr">We see that you have placed your order on Dec 10, 2022 and thee expected date to collect your order from the store on 11-12-2022 .you’ll receive an SMS and an email when your order is ready for collection.</span>
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<span dir="ltr" style="font-size:14px">​</span><br>
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<span dir="ltr" style="font-size:14px">In case you didn't receive an SMS and an email we request you to contact us again to serve you the as it should.</span><br><span style="font-size:14px">​</span><br><span style="font-size:14px">We thank you for your understanding and cooperation.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px" dir="ltr">Feel free to get in touch with us for further assistance.</span>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5446803