Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Dec 2022 15:46:46 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.    Ticket comment <div dir="auto">
<div dir="ltr">Hello sir, I tried to pay but the voucher code ( 087-26EM-FP1N-DPT 1-DT ) Is invalid. </div>
<div dir="ltr">Attached photos ..</div>
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<div>On Fri, Dec 9, 2022, 19:30 Eng. FADHEL AL DAMKHI &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto"><div dir="ltr">Thanks a lot sir Divyam jalan, I will use the provided voucher of 2 KWD To order again the required item.</div></div>
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<div dir="ltr" class="gmail_attr">On Fri, Dec 9, 2022, 19:20 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5421815</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5421815<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Divyam jalan : </div>
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<div dir="ltr">Hi FADHEL,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>For the inconvenience caused, we’d like to give you a voucher worth KWD 2 for you to use it on your next purchase at <a href="https://www.splashfashions.com/ae/en/" dir="ltr" rel="noreferrer" target="_blank">​</a>
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<div><a href="https://www.centrepointstores.com/kw/en/department/women" rel="noreferrer" target="_blank">https://www.centrepointstores.com/kw/en/department/women</a></div>
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<br>The voucher code you need to apply at checkout is  087-26EM-FP1N-DPT1-DT. *Terms and conditions apply<br><br>* Terms and conditions:<br>1. This voucher code is valid till 08.01.2023 23:59:00<br>2. The voucher can be spent on a threshold of KWD 3<br>3. Voucher is only valid on ​<a href="https://www.centrepointstores.com/kw/en/department/women" rel="noreferrer" target="_blank">https://www.centrepointstores.com/kw/en/department/women</a><br>4. The voucher code can only be used once, on a single transaction – per head/credit card/registration. <br><br>We request you to place a fresh order with us.<br><br>Thank you,<br>Centrepoint support team</div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044006814207'>Screenshot_20221210-174037_Chrome.jpg</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044006814208'>Screenshot_20221210-174202_Chrome.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5421815