Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 08 Dec 2022 14:39:10 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">
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<div>Good evening! </div>
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<div dir="auto">Sorry for delayed reply. I got already the refund and thank you for your swift action. </div>
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<div dir="auto">Best, </div>
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<div dir="auto">Honelyn </div>
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<div>On Dec 6, 2022 9:23 PM, Splash &lt;[email-masked]&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5407979</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Zeina Abdeen : </div>
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<div dir="ltr">Hi Honelyn,</div>
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<div>Thank you for contacting us.<br><span style="font-size:14px"><br></span><span style="font-size:14px" dir="ltr">Please accept our apologies for the inconvenience caused.</span>
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<div dir="ltr">Please note that the exchange service is not currently available for (Centerpoint/Splash) products.</div>
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<br>We would like to inform you that you can only return your products to the nearest store within 14 days of receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.<br><span style="font-size:14px"><br></span><span style="font-size:14px"> If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">We thank you for choosing us, and we look forward to serving you later.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px" dir="ltr">We are pleased to assist you, do not hesitate to contact us if you have any other questions.</span><br><br>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem" dir="ltr">Thank You,<br><span style="color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' ,">Splash </span>Support Team.</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5407979