Subject: Ticket Assigned - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Dec 2022 10:38:49 +0000

Hi Zeina Abdeen,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns I wanted to cancel my delivery order 9403786046. So contact center told me not to accept delivery. So I refused delivery and courier person took it back. But my order status still shows delivered not cancelled and no refund has happened yet. Please refund my money.
Do I have to put in a return request even if I didn't actually get the order ? 
Please revert ASAP  
Thanks https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5433834