Subject: New Reply Received - My Account
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 08 Dec 2022 06:25:48 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="ltr">Thank you, It is resolved now.<div><br></div>
<div>Regards</div>
<div>Bhavna</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Dec 8, 2022 at 10:24 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5417517</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5417517<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Zeina Abdeen : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Bhavna,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><span style="font-size:14px"><br></span><span style="font-size:14px">We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">1. Click on 'Forgot Password' Link on the login window.</span><br><span style="font-size:14px">2. Enter your registered email address (in small letters).</span><br><span style="font-size:14px">3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.</span><br><span style="font-size:14px">4. Click on the password reset link and change your password.</span><br><span style="font-size:14px">5. You can login now with your new password</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">1. Screenshot Of The Issue(If Possible)</span><br><span style="font-size:14px">2. platform from which you tried to reset the password</span><br><span style="font-size:14px">3. Registered email address</span><br><span style="font-size:14px">4. Country of access</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">Feel free to reach out to us for any further assistance.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px" dir="ltr">We hope this helps and have a great day!</span><br><br>
</div>
<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Max </span>Support Team.</div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5417517