Subject: New Reply Received - Landmark Group
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 07 Dec 2022 17:21:50 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  Landmark Group  Ticket comment <div dir="auto">Hi sir,<div dir="auto">
<br><div dir="auto">   NO REPLY FROM UR SIDE &#128532;</div>
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<div>On Tue, Dec 6, 2022, 10:51 AM murtaza rampurwala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Attachment of screenshot of ur SMS</div>
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<div dir="ltr" class="gmail_attr">On Tue, Dec 6, 2022, 10:46 AM murtaza rampurwala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi sir, <div dir="auto"><br></div>
<div dir="auto">      I'm ur regular customer. I got SMS message from ur side last week regarding 10% extra discount on purchase(sent screenshot of same as attachment). </div>
<div dir="auto">  Can u tell me what does it mean ??</div>
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<div dir="auto">     I had worst experience at abraq khaitan max showroom. </div>
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<div dir="auto">The manager (in charge person at abraq khaitan showroom) did shocking &amp; unexpected behavior.</div>
<div dir="auto"> He denied to give me 10% discount on 2nd time (nobody from cash counter tell me u r entitled to get 10% discount one time only when I purchased 1st time) &amp; also denied to give discount on items which i replaced as size don't fit me(there is no changing room for male customer).</div>
<div dir="auto">     Its not only matter of  10% discount, but his attitude, his behavior, his body language all are worst. He don't know how to speak with customer. </div>
<div dir="auto">  I have to say regretfully that u appointed such person for such a job.&#128532;&#128532;</div>
<div dir="auto">Thanks</div>
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<div dir="ltr" class="gmail_attr">On Mon, Dec 5, 2022, 1:43 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Murtaza,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused.</div>
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<div dir="ltr">We understand you wanted to talk to the person in charge of the Max Kuwait, but we request you to please elaborate your concern so that we can assist you accordingly with this.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>Thank You,<br>Max Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5401669