Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Dec 2022 12:38:43 +0000

Hi Zeina Abdeen,  The customer has responded to the ticket.  Returns  Ticket comment <div>Please help me with the return item is sanrio hello kitty print sweatshirt and jog pants set<br><br>
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<div>On 7 Dec 2022, at 4:06 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Wafaa,<br><span style="font-size: 14px"><br></span><span style="font-size: 14px">Thank you for reaching out to us and giving us the opportunity to serve you.</span><br><br><span style="font-size: 14px" dir="ltr">Please accept our full apology for the inconvenience caused to you.</span>
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<span style="font-size: 14px" dir="ltr">We would like to inform you that the return process is separate from the delivery process, so the product cannot be returned with the courier,once you received the order you can create a return request.</span><br><br>If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.</div>
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<span style="font-size: 14px" dir="ltr">And in the event that you want to cancel your order we would request you to not accept the delivery of your order.<br><span style="font-size: 14px"><br></span><span dir="ltr" style="font-size: 14px">Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.</span><br></span><span style="font-size: 14px">We thank you for choosing us, and we look forward to serving you later.</span><br><span style="font-size: 14px"><br></span><span style="font-size: 14px" dir="ltr">We are pleased to assist you, do not hesitate to contact us if you have any other questions.</span><br><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5427111