Subject: New Reply Received - 9595094560 was not processed
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 12 Nov 2022 06:29:20 +0000

Hi shardul bhardwaj,  The customer has responded to the ticket.  9595094560 was not processed  Ticket comment <div dir="auto">Dear Team,<div dir="auto"><br></div>
<div dir="auto">Noted below subject,</div>
<div dir="auto"><br></div>
<div dir="auto">Pls note that this order shouldn't be cancelled. Kindly advise asap when can I pick up.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks &amp; regards</div>
<div dir="auto">Mohammed Abdul Bari</div>
<div dir="auto">0509617868</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Nov 12, 2022, 10:05 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Abdul,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9595094560 and 9595094570) were not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9595095913)<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has ready for pickup you will receive an email notification for the same.</div>
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<br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br><br>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Splash </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5247926