Subject: RE: Wrong commitment
From: Amala Raj <[email-masked]>
To: Luma AbuSharekh <[email-masked]>, Hb Liwa Ma <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 20 Apr 2023 13:26:50 +0000

Dear team @Hb Liwa Ma<mailto:[email-masked]>
Kindly check and do the needful

From: Luma AbuSharekh <[email-masked]>
Sent: Thursday, 20 April 2023 5:20 PM
To: Amala Raj <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked]; Hb Liwa Ma <[email-masked]>
Subject: RE: Wrong commitment

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Amala Raj [mailto:[email-masked]]
Sent: Thursday, April 20, 2023 4:13 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>; Hb Liwa Ma
Cc: HBUAE DELIVERY
Subject: Wrong commitment

Dear team
Kindly find the crm and attached images for ref and do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4832556
4/20/2023 5:11:29 PM
29004105736120230416
mohammed zakir
0507425942
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Ramesh Narayanan
UAE
P-Spacer Left/Right Facing Corner Sofa B WWD- team fixedv the item properly , cx refused give sign on tripsheet cx claimed that there is gap in sofa joint srae thats nature of product kinldy convince the cx and do the needful

-
-
-

256212
20-Apr-2023

Regards
Redeemer Fernando
Associate
Landline: 04821 5925
Mobile: 052 210 1797

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com