Subject: Note Added - [#6065329] 29002102264020230401 - Mattress offer Issue
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 09:32:36 +0000 (UTC)

Hi ,    Homebox Oasisma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6065329    Subject:  29002102264020230401  - Mattress offer Issue   Requester: Sanjay tripathi    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Segoe UI",sans-serif'>Hi @team,</span></div>
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<div class="MsoNormal"><span style='font-family:"Segoe UI",sans-serif'>Can someone form customer service contact customer. As his old mattress pick up still pending since past 2 weeks.
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<span lang="FR" style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">E     : </span><u><a href="mailto:[email-masked]" rel="noreferrer"><span lang="FR" style="font-size:10.0pt;font-family:Futura">[email-masked]</span></a></u><span lang="FR" style="font-size:10.0pt;font-family:Futura;color:#7F7F7F"></span>
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<div class="MsoNormal"><span lang="FR" style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">Oasis Centre, P.O.Box 282028, UAE.</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style="font-size:10.0pt;font-family:Futura">www.homeboxstores.com</span></a><span style="font-size:10.0pt;font-family:Futura"></span>
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<div>From: Homebox Oasisma <br>
<b>Sent:</b> Thursday, April 20, 2023 10:02 AM<br>
<b>To:</b> 'Home Box' &lt;[email-masked]&gt;; Homebox Oasissm &lt;[email-masked]&gt;; Ahmed Faraz &lt;[email-masked]&gt;; Ali Mohamed &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]' &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#6065329] - 29002102264020230401 - Mattress offer Issue</div>
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<div class="MsoNormal"><span style='font-family:"Segoe UI",sans-serif'>Hi <a id="OWAAMF3A201C1F93B4CCF9C9BC4DB25F92B69" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Segoe UI",sans-serif;text-decoration:none'>@Murtaza Kutiyanawala</span></a>,</span></div>
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<div class="MsoNormal"><span style='font-family:"Segoe UI",sans-serif'>Kindly call the customer confirm.
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Futura">Regards,</span></div>
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<div class="MsoNormal"><b><span style="font-size:10.0pt;font-family:Futura;color:black">Zahoor Zukka</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">T     :  +971 4 515 4030</span></div>
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<div class="MsoNormal"><span lang="FR" style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">M   :  +971 54 5173738</span></div>
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<span lang="FR" style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">E     : </span><u><a href="mailto:[email-masked]" rel="noreferrer"><span lang="FR" style="font-size:10.0pt;font-family:Futura">[email-masked]</span></a></u><span lang="FR" style="font-size:10.0pt;font-family:Futura;color:#7F7F7F"></span>
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<div class="MsoNormal"><span lang="FR" style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">Oasis Centre, P.O.Box 282028, UAE.</span></div>
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<b>From:</b> Homebox Oasisma <br>
<b>Sent:</b> Wednesday, April 19, 2023 3:30 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Oasissm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Faraz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ali Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#6065329] - 29002102264020230401 - Mattress offer Issue</div>
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<div class="MsoNormal"><span style='font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-family:"Segoe UI",sans-serif'>Already informed customer that the customer service
<a id="OWAAMA49BE1E05C854B6EB9A56D4A123247E9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Segoe UI",sans-serif;text-decoration:none'>@Murtaza Kutiyanawala</span></a> will update by tomorrow morning.
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Futura">Regards,</span></div>
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<div class="MsoNormal"><b><span style="font-size:10.0pt;font-family:Futura;color:black">Zahoor Zukka</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:10.0pt;font-family:Futura;color:#5F5F5F">Store Inventory Controller</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">T     :  +971 4 515 4030</span></div>
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<div class="MsoNormal"><span lang="FR" style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">M   :  +971 54 5173738</span></div>
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<span lang="FR" style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">E     : </span><u><a href="mailto:[email-masked]" rel="noreferrer"><span lang="FR" style="font-size:10.0pt;font-family:Futura">[email-masked]</span></a></u><span lang="FR" style="font-size:10.0pt;font-family:Futura;color:#7F7F7F"></span>
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<div class="MsoNormal"><span lang="FR" style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">Oasis Centre, P.O.Box 282028, UAE.</span></div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, April 19, 2023 3:12 PM<br>
<b>To:</b> Homebox Oasissm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Oasisma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Faraz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ali Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#6065329] - 29002102264020230401 - Mattress offer Issue</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Reminder,</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Mattress Offer Issue - Store Offer </span></strong><b><br>
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Order No: 29002102264020230401<br>
Order Date: 01-Apr-2023<br>
CRM No: 4813760    <br>
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Problem Statement: Cx complained that he got the mattress delivered, but there was supposed to be an old mattress collection, Cx stated that it is a store offer. However, the collection has not been done yet.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>As per Cx: Store will deliver the new mattress and collect the old mattress (AED 100 for collection for orders below AED 1000 and free collection for orders
 above).<br>
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Kindly check and advise.<br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Aws</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Tue, 18 Apr at 2:30 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Mattress Offer Issue - Store Offer </span></strong><b><br>
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Order No: 29002102264020230401<br>
Order Date: 01-Apr-2023<br>
CRM No: 4813760    <br>
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Problem Statement: Cx complained that he got the mattress delivered, but there was supposed to be an old mattress collection, Cx stated that it is a store offer. However, the collection has not been done yet.</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>As per Cx: Store will deliver the new mattress and collect the old mattress (AED 100 for collection for orders below AED 1000 and free collection for orders
 above).<br>
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Kindly check and advise.<br>
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Thanks &amp; Regards,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 16 Apr at 12:53 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Mattress Offer Issue - Store Offer </span></strong><b><br>
</b><br>
Order No: 29002102264020230401<br>
Order Date: 01-Apr-2023<br>
CRM No: 4813760    <br>
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Problem Statement: Cx complained that he got the mattress delivered, but there was supposed to be an old mattress collection, Cx stated that it is a store offer. However, the collection has not been done yet.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>As per Cx: Store will deliver the new mattress and collect the old mattress (AED 100 for collection for orders below AED 1000 and free collection for orders above).<br>
<br>
Kindly check and advise.<br>
<br>
Thanks &amp; Regards,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 15 Apr at 10:56 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6065329" rel="noreferrer">#6065329</a> raised by Sanjay Tripathi ().</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Mattress</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">offer Issue</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 29002102264020230401</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 01-Apr-2023</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><b><span style='font-family:"Arial",sans-serif;color:black'>CRM</span></b></div>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4813760    </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Problem</span></strong><strong><span style="font-family:Roboto;color:#183247;background:white"></span></strong>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement:</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> Cx complained that he got the mattress
 delivered, but there was supposed to be an old mattress collection, Cx stated that it is a store offer. However, the collection has not been done yet.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">​</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">​Kindly</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">check and advise.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Ali</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Adil</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 15 Apr at 9:39 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>as We have checked the order details, and we see that your order was already delivered successfully on April 10th, without any complaint. Could you please elaborate your concern
 about the collection, and who have you contacted ?</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6065329:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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