Subject: RE: Wrong commitment
From: Amala Raj <[email-masked]>
To: Roaa Alismaeil <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 19 Apr 2023 14:49:09 +0000

Dear team
On the day of delivery(14th apr) order postponed but the team mistakenly closed the invoice that’s why we trying to deliver through work order, last couple of times cx not answering calls , today  cx informed that another is fixing through whatsapp, team called cx but cx not answering after that

Regards
Redeemer

From: Roaa Alismaeil <[email-masked]>
Sent: Wednesday, 19 April 2023 6:44 PM
To: Amala Raj <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked]
Subject: RE: Wrong commitment

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Dear team

Cx is not responding to our call  , as ref to the below CEM & GDMS  order delivered since 14 April as ref 4829171  cx already confirm with the team that the item fix , kindly confirm and check regarding that on the system item already delivered

From: Amala Raj [mailto:[email-masked]]
Sent: Wednesday, April 19, 2023 5:33 PM
To: Roaa Alismaeil
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Subject: RE: Wrong commitment

Dear team
Cx not answering calls team getting back the item, if cx called reschedule the delivery

From: Amala Raj
Sent: Wednesday, 19 April 2023 5:34 PM
To: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Wrong commitment

Kindly check again

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 19 April 2023 5:14 PM
To: Amala Raj <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Wrong commitment

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Dear team

Order already deliver since 14 april

Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Amala Raj [mailto:[email-masked]]
Sent: Wednesday, April 19, 2023 4:09 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Wrong commitment

Dear team
Kindly find the crm and do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4829171
4/19/2023 5:08:52 PM
9424916465
Mohd Abdulla
567166627
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Ramesh Narayanan
UAE
team called cx stated that already team is fixing kinldy check with cx

-
-
-

256212
19-Apr-2023

Regards
Redeemer Fernando
Associate
Landline: 04821 5925
Mobile: 052 210 1797

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com