Subject: Note Added - [#6113508] 29056201349220230414 - SRCC Mattress Complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 09:38:00 +0000 (UTC)

Hi ,    Yahia Sholkami Taha added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6113508    Subject:  29056201349220230414 - SRCC Mattress Complaint   Requester: ﮼فاطمه    Note Content:   <div class="WordSection1">
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<a id="OWAAMA496E3DE5732488E87A7C68FF98898F5" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hbmanager Jeddahpark</span></a> Please check and revert urgent. 
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzcyMjE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fru8GxfYezytYpiPns8Cn5poJi3C6r04qmO0Eh7vA4g" data-id="2044017722150" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzcyMjE1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.eX4R5N8dALyI9PsU9bNxnCP_EnTy3Vr6RlBenpNFtfg" data-id="2044017722151" alt="hb"></span><span style="color:black"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, April 19, 2023 12:17 PM<br>
<b>To:</b> Yahia Taha &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6113508] - 29056201349220230414 - SRCC Mattress Complaint</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6113508" rel="noreferrer">#6113508</a> raised by
</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>﮼فاطمه</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">HI Yahia,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Request</span></strong></div>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">approval for SRCC Mattress Replacement</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">​</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem</span></strong></div>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Statement:</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> Cx complained that he collected the mattress (162077940
 - - I-Natural Roll-Pack 180 x200 x26cm Charcoal) on 17 April and he found out the mattress is dirty, and all covered in yellow.</span><span style="font-size:10.5pt;font-family:-apple-system;color:black"><br>
</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">​</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">images. </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID:</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">29056201349220230414</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">CRM ID:</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">4827938</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">: 14-Apr-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly check and</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">assist.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Ali</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Adil</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 19 Apr at 9:55 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system">@KM_F90
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">مرحبا عميلنا العزيز , شكرا لتواصلكم معنا , نعتذر بصدق عن هذه المشكلة يرجى تزويدنا برقم التواصل المسجل او صورة الفاتورة لأن الرقم الذي قمت بمشاركته خاطئ</span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">6113508:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
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