Subject: RE: MTO Mattress not flown in WMS. #29064101195220230415
From: Luma AbuSharekh <[email-masked]>
To: Homebox Delivery <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, crys_hb <[email-masked]>, homebox reemma <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 19 Apr 2023 09:01:26 +0000

[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Homebox Delivery [mailto:[email-masked]]
Sent: Wednesday, April 19, 2023 10:55 AM
To: HomeBox Customercare UAE; crys_hb; homebox reemma; [email-masked]
Cc: HBUAE DELIVERY
Subject: MTO Mattress not flown in WMS. #29064101195220230415

Dear Team,

Please find the below CRM and do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4827460

4/19/2023 11:43:41 AM

29064101195220230415

ABDEL GHANI KHAIRY

0506161021

CTD Exceptions

Operational - Logistic

Item not ready at WH

Closed

Harsha

UAE

Due to the MTO mattress bill & cancelled in the same invoice entire invoice not flowed to the WMS. hence not able to fulfil the delivery today. please inform to customer & do the needful.

-

-

-

103152

19-Apr-2023

Thanks
Ramesh
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