Subject: RE: 9424507730 Showroom Piece replacement URGNT
From: crys_hb <[email-masked]>
To: Samer Aburamadan <[email-masked]>, Homebox Sharjahsm <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Nada Hattar <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Ali Mohamed <[email-masked]>, Ahmed Faraz <[email-masked]>
Date: Wed, 19 Apr 2023 08:19:46 +0000

Dear team,

please check customer will escalate the issue to DED if not receive a solution by today or tomorrow .

Regards,
Sanaa Hammad.

________________________________
From: Samer Aburamadan
Sent: Monday, April 17, 2023 1:45 PM
To: Homebox Sharjahsm
Cc: [email-masked]; [email-masked]; [email-masked]; Nada Hattar; [email-masked]; crys_hb; [email-masked]; [email-masked]; Ali Mohamed; Ahmed Faraz
Subject: 9424507730 Showroom Piece replacement

Hi Team,

The customer faced an issue during delivery for order (9424507730), and the WH declared no stock for replacement ,

The customer refused the refund and mentioned he visited the branch and found the same item (161074419 Snowy Sliding Door Wardrobe - White)

as a showpiece collection,

Ref# 4814735 raised for the same Kindly check ad advice customer contact number & Name (Ahmad Shaban) (0552234788)

Best Regards,
Samer Aburamadan
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

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