Subject: RE: Cx doesn’t want fixing 29041101083520230405
From: crys_hb <[email-masked]>
To: Amal Aldughmi <[email-masked]>, Roaa Alismaeil <[email-masked]>, Anton Dilshan <[email-masked]>
Cc: Abdul Hameed Rasheed <[email-masked]>, "Gopinath Janakiraman" <[email-masked]>, Harsha Lasantha <[email-masked]>, "[email-masked]" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, HB Shj Feeder WH <[email-masked]>, hbaxd feederwh <[email-masked]>, hbpending uae <[email-masked]>, Homebox Delivery <[email-masked]>, ImranKhan <[email-masked]>, Mangalanathan Muthandi <
Date: Wed, 12 Apr 2023 05:40:47 +0000

dear team 

the cx changed her mind when the driver was at he apartment ,but doesn't understand English and he left with out  fixing the item #4801424

please check and advice 

best regards 

bushra
________________________________________
From: Amal Aldughmi
Sent: Tuesday, April 11, 2023 12:16 PM
To: Roaa Alismaeil; Anton Dilshan
Cc: Abdul Hameed Rasheed; Gopinath Janakiraman; Harsha Lasantha; crys_hb; [email-masked]; HomeBox Customercare UAE; HB Shj Feeder WH; hbaxd feederwh; hbpending uae; Homebox Delivery; ImranKhan; Mangalanathan Muthandi; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: RE: Cx doesn’t want fixing  29041101083520230405

Dear team,

Cx called us and she can not understand the driver, please contact the cx and update her if the driver will back to her.

Kindly do the needful ASAP.

Best regards,

Amal

From: Roaa Alismaeil
Sent: Tuesday, April 11, 2023 10:24 AM
To: Anton Dilshan
Cc: Abdul Hameed Rasheed; Gopinath Janakiraman; Harsha Lasantha; crys_hb; [email-masked]; HomeBox Customercare UAE; HB Shj Feeder WH; hbaxd feederwh; hbpending uae; Homebox Delivery; ImranKhan; Mangalanathan Muthandi; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: RE: Cx doesn’t want fixing 29041101083520230405

[email-masked]<mailto:[email-masked]>
Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Anton Dilshan [mailto:[email-masked]]
Sent: Tuesday, April 11, 2023 10:18 AM
To: crys_hb; [email-masked]<mailto:[email-masked]>; HomeBox Customercare UAE
Cc: Abdul Hameed Rasheed; Gopinath Janakiraman; Harsha Lasantha; HB Shj Feeder WH; hbaxd feederwh; hbpending uae; Homebox Delivery; ImranKhan; Mangalanathan Muthandi; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: Cx doesn’t want fixing 29041101083520230405

Dear Team,

Please find the below CRM and get the confirmation

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4801387

4/11/2023 11:15:21 AM

29041101083520230405

NN-Riza Gamboa

0567415480

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Yunis Fakrudeen

UAE

Cx doesn’t want fixing and Requested to Drop the item As pack box, Hence talk to Cx and get the confirmation and inform our SOP

-

-

-

2767

11-Apr-2023

  Anton Dilshan
 Senior Supervisor - COD
  T   :  +971 4 8215806
  M :  +971 566814620
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>