Subject: Note Added - [#5932625] 29002606332220210501 Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 16:39:25 +0000

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932625    Subject:  29002606332220210501  Damaged WWD   Requester: sheima sherif    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM5FA4224D4D554D5AB208118C21C3999E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">We have forward the CRM to CCC manager for further action , kindly check.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, April 10, 2023 9:45 AM<br>
<b>To:</b> Anslem Misquitta &lt;[email-masked]&gt;<br>
<b>Cc:</b> HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#5932625] - 29002606332220210501 Damaged WWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Reminder, Escalation level 1</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Damaged WWD </span></strong><br>
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<strong><span style="font-family:-apple-system">Order No: 29002606332220210501 </span></strong><br>
<strong><span style="font-family:-apple-system">Order Date: 01-May-2021</span></strong><br>
<strong><span style="font-family:-apple-system">CRM No: 4779210</span></strong><br>
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<strong><span style="font-family:-apple-system">Issue Description : </span></strong>Cx complained about a chair of the item (<strong><span style="font-family:-apple-system">Miro New 1 6 Dining Table Set-Brown</span></strong>).<br>
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Refer to CRM #4751643; as per the inspection report, the item (Miro New 1/6 Dining Table Set) has one damaged chair leg frame. The customer has used it for about two years. It can be fixed with L clamps. but the customer has not agreed.<br>
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Kindly advise for further action.<br>
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Thanks &amp; Regards,  </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Jinana</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 9 Apr at 9:11 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Escalation level 1</span></strong></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Damaged WWD </span></strong><br>
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<strong><span style="font-family:-apple-system">Order No: 29002606332220210501 </span></strong><br>
<strong><span style="font-family:-apple-system">Order Date: 01-May-2021</span></strong><br>
<strong><span style="font-family:-apple-system">CRM No: 4779210</span></strong><br>
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<strong><span style="font-family:-apple-system">Issue Description : </span></strong>Cx complained about a chair of the item (<strong><span style="font-family:-apple-system">Miro New 1 6 Dining Table Set-Brown</span></strong>).<br>
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Refer to CRM #4751643; as per the inspection report, the item (Miro New 1/6 Dining Table Set) has one damaged chair leg frame. The customer has used it for about two years. It can be fixed with L clamps. but the customer has not agreed.<br>
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Kindly advise for further action.<br>
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Thanks &amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Jinana</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 7 Apr at 7:41 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Reminder</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Damaged WWD </span></strong><br>
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<strong><span style="font-family:-apple-system">Order No</span></strong>: 29002606332220210501 <br>
<strong><span style="font-family:-apple-system">Order Date: </span></strong>01-May-2021<br>
<strong><span style="font-family:-apple-system">CRM No: </span></strong>4779210<br>
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<strong><span style="font-family:-apple-system">Issue Description : </span></strong>Cx complained about a chair of the item (<strong><span style="font-family:-apple-system">Miro New 1 6 Dining Table Set-Brown</span></strong>).</span><span style="font-size:10.5pt;font-family:-apple-system"><br>
<br>
<span style="color:#183247">Refer to CRM #4751643; as per the inspection report, the item (Miro New 1/6 Dining Table Set) has one damaged chair leg frame. The customer has used it for about two years. It can be fixed with L clamps. but the customer has not
 agreed.</span><br>
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<span style="color:#183247">Kindly advise for further action.<br>
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Thanks &amp; Regards, <br>
Ali Adil</span> </span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 6 Apr at 7:29 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Damaged WWD </span></strong><br>
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<strong><span style="font-family:-apple-system">Order No</span></strong>: 29002606332220210501 <br>
<strong><span style="font-family:-apple-system">Order Date: </span></strong>01-May-2021<br>
<strong><span style="font-family:-apple-system">CRM No: </span></strong>4779210<br>
<br>
<strong><span style="font-family:-apple-system">Issue Description : </span></strong>Cx complained about a chair of the item (<strong><span style="font-family:-apple-system">Miro New 1 6 Dining Table Set-Brown</span></strong>).</span><span style="font-size:10.5pt;font-family:-apple-system"><br>
<br>
<span style="color:#183247">Refer to CRM #4751643; as per the inspection report, the item (Miro New 1/6 Dining Table Set) has one damaged chair leg frame. The customer has used it for about two years. It can be fixed with L clamps. but the customer has not
 agreed.</span><br>
<br>
<span style="color:#183247">Kindly advise for further action.<br>
<br>
Thanks &amp; Regards, <br>
Ali Adil</span> </span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 27 Mar at 3:55 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932625" rel="noreferrer">#5932625</a> raised by sheima sherif (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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Hi Team,<br>
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Damaged WWD <br>
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Order No: 29002606332220210501 <br>
Order Date: 01-May-2021<br>
CRM No: 4751643<br>
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Problem Miro New 1 6 Dining Table Set-Brown Cx complained that 1 chair top seat support clip has been detached from the metal base. Please find the attached images. Kindly check and assist.<br>
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Thanks &amp; Regards, <br>
Jok Kuol,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5932625:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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