Subject: New Reply Received - 29062612104620221028 - Mattress Complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 07:37:40 +0000

Hi Ali Adil,  The customer has responded to the ticket.  29062612104620221028 - Mattress Complaint  Ticket comment <div class="ydpde6358a0yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
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        <div dir="ltr">Dear Concerned, </div>
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<div dir="ltr">It has been more than 17 days but still no one came to have a look over the mattress. Please see if you can do something about it on urgent basis as it is very difficult to sleep on this mattress.</div>
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<div dir="ltr">Please contact me on 0568425119</div>
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<div dir="ltr">Thank you,</div>
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<div>On Friday, March 24, 2023 at 02:59:17 PM GMT+4, Home Box &lt;[email-masked]&gt; wrote:
                
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                <div><div id="yiv3765909448"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
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<span style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap" dir="ltr">Dear Valued Customer,</span><br><span dir="ltr" style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">​</span>
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<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap" dir="ltr">Thank you for shopping at Homebox.</span></div>
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<span style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap" dir="ltr">​</span><br>
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<span style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"> </span><span style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap" dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</span>
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<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"> </span></div>
<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap" dir="ltr">Kindly be informed your complaint has been registered for Order ID 29062612104620221028 with us under reference # 4741213.</span></div>
<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"> </span></div>
<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap" dir="ltr">We have forwarded the request to the concern department for further action, it might up to 15 working days.</span></div>
<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"> </span></div>
<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Once again, sincere apologies and thank you for your patience.</span></div>
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<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Feel free to get in touch with us for further assistance.</span></div>
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<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Your Friends,</span></div>
<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:#242424;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap" dir="ltr">The Homebox Support Team</span></div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5917760