Subject: RE: Security not allowing # 9424368805
From: Mansoorullah Enayathullah <[email-masked]>
To: Ahmed Faraz <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, Luma Alzubaidi <[email-masked]>, Sarah Otoum <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>
Date: Sat, 8 Apr 2023 15:39:44 +0000

Hi @Ahmed Faraz<mailto:[email-masked]>

Kindly convince the cx for Monday at same slot 2.

Regards,
Mansoor

From: Ahmed Faraz <[email-masked]>
Sent: Saturday, April 8, 2023 7:38 PM
To: Mansoorullah Enayathullah <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; Luma Alzubaidi <[email-masked]>; Sarah Otoum <[email-masked]>; [email-masked]
Cc: HBUAE DELIVERY <[email-masked]>
Subject: RE: Security not allowing # 9424368805

Hi,

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
4794011
4/8/2023 7:37:34 PM
9424368805
Andrew Goodrich
562382588
CTD Pending
As per the customer team got late to deliver the item as per given slot. customer want to schedule the delivery tomorrow.
CLS
212196
More<javascript:openpopup('4794011','AE')>

Regards,
[A close up of a sign  Description automatically generated]
Ahmed Faraz
Customer care Executive
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
 E   :  [email-masked]<mailto:[email-masked]>
 Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
 www.homeboxstores.com<http://www.homeboxstores.com/>

From: Mansoorullah Enayathullah <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 8, 2023 6:30 PM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Luma Alzubaidi <[email-masked]<mailto:[email-masked]>>; Sarah Otoum <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: Security not allowing # 9424368805

Dear team,
Please find the below CRM and do the needful
Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4793883
4/8/2023 6:29:13 PM
9424368805
Andrew Goodrich
562382588
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Mansoorvllah.E
UAE
As per team security is not allowing for delivery, kindly check. Team : Abid YSN

-
-
-

247900
08-Apr-2023

Thanks & Regards
Mansoorullah
Associate-COD
T :+971 4821 5800
DWC Warehouse, Building Number : 3
UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

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