Subject: Re: URGENT - extra amount paid - 29072101670920230405
From: homebox siliconsm <[email-masked]>
To: Sanaa.Hammad <[email-masked]>, homebox siliconma <[email-masked]>
Cc: "Uttaran Roy" <[email-masked]>, Nada Hattar <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 7 Apr 2023 12:57:40 +0000

Hi Sanaa.
 On that time the customer Purchase the item price is showing in POS AED  299.00  .due to weekend offer in online now price is showing AED .249.
I already called to customer he is coming to the store ..

Thank &regards.

Shakir Hossain

0502811289

________________________________
From: Sanaa Hammad <[email-masked]>
Sent: Friday, April 7, 2023 2:03 PM
To: homebox siliconma <[email-masked]>
Cc: homebox siliconsm <[email-masked]>; Uttaran Roy <[email-masked]>; Nada Hattar <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked] <[email-masked]>
Subject: RE: URGENT - extra amount paid - 29072101670920230405

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Kind reminder for the below.

Best Regards,

Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Sanaa Hammad
Sent: Thursday, April 6, 2023 1:26 PM
To: [email-masked]
Cc: [email-masked]; [email-masked]; Nada Hattar; [email-masked]; crys_hb; [email-masked]
Subject: URGENT - extra amount paid - 29072101670920230405
Importance: High

Dear team,

Customer said he paid 299 but the item was displayed in store and the price was 249 ,

I have checked the website there is a discount applied on the item it was 299 now its 249 also customer have a picture for the price in store as 249,

Told him to visit the store to Get this resolved but he refused he wants the solution without visiting the store or we have to pay him taxi charge for visiting the store,

Please check and contact the customer on urgent basis.

Customer details: MR  MAHESH , 0558684401.

Best Regards,

Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

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