Subject: New Reply Received - 9589749167 - WWD Return
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 06:09:09 +0000 (UTC)

Hi Ali Adil,  The customer has responded to the ticket.  9589749167 - WWD Return  Ticket comment <div>Hello
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<div><b>IM NOT ACCEPTING YOUR APOLOGIES </b></div>
<div>CAUSE YOU MUST PUT YOUR SELF IM MY PLLACE!!!!!</div>
<div><b>More than 10 days my kids slept on floor!!!!!!</b></div>
<div><b>Cause your delay action!!!!!</b></div>
<div>Who put this rules!!</div>
<div>THAT AFTER 6 month its older item!!!!!</div>
<div>any way… <u><b>very bad experience with homeobox!!</b></u>
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<div>I <b>NEED CREDIT NOTE AS SOON AS POSSIBLE TO USED ONLINE! Not from shops”2x 855= 1710 AED!!!</b>
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<div><b>Again i want used credit note online!!!.. I don’t have time to go store!!!!!</b></div>
<div><b>TO ORDER NEW BEDS BEFORE EID VACATION!</b></div>
<div>Some one from your staff come top pick up your items as soon as possible!!</div>
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<div style="direction: ltr">Best Regards</div>
<div style="direction: ltr">Maie Adel</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 19 Apr 2023, at 09:34, Home Box &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Valued Customer,<br>
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Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer">
www.homeboxstores.com</a><br>
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Sorry for the delay and we apologies for the inconvenience caused.<br>
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Kindly note as per the concerned team report, the bed is damaged and non-repairable. it is also out of stock.<br>
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​The team is offering a pullout for both beds and a credit note as a refund. Please note that since the order is older than 6 months, we can only offer a credit note as a refund.<br>
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Kindly confirm and once again, sincere apologies and thank you for your patience.<br>
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​Looking forward to hear from you.<br>
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Your Friends,<br>
The HomeBox Support Team  </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6111772