Subject: New Reply Received - 29004105640920230401 - WWD/SRD Issue
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 10:29:04 +0000

Hi Ali Adil,  The customer has responded to the ticket.  29004105640920230401 - WWD/SRD Issue  Ticket comment <div>Hello Team, </div>
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<div>Sofa quality is very poor and dirty stains on that, kindly send someone to check. </div>
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<div>Give me credit voucher and i ll buy some other sofa. <br><div>
<br><div dir="ltr">Kruti Kothari</div>
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<div>On 18 Apr 2023, at 13:54, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Kruti,<br><br>Thank you for contacting us.<br><br>​As per our policy, we do not accept the return of products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.<br><br>For us to check and investigate, we would need some more information. Please provide us with pictures and a video showing the issue with the sofas so we can check and assist you further.<br><br>You can check our return policy to confirm the same at: <a href="https://helpae.homeboxstores.com/en/support/solutions/folders/44001185948#" rel="noreferrer">https://helpae.homeboxstores.com/en/support/solutions/folders/44001185948#</a><br><br>Looking forward to hear from you.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6103457