Subject: Ticket Assigned - product inquiry
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 07:05:39 +0000

Hi Ali Adil,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  product inquiry Natanya                    Good morning I have a product enquiry           10:38 AM, 18th Apr                   Hannah UAE HB                    Hello, welcome to HomeBox!?  I am Hannah, your support Bot.  مرحبا، شكراً للتواصل مع هوم بوكس! ?، أنا هانا، بوت الدعم الخاص بك            10:38 AM, 18th Apr                   Hannah UAE HB                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:38 AM, 18th Apr                     Natanya                    1           10:38 AM, 18th Apr                   Hannah UAE HB                   ✍️ Please enter your name           10:38 AM, 18th Apr                     Natanya                    Natanya           10:38 AM, 18th Apr                   Hannah UAE HB                    Hello, what can we help you with today?  ??   1 - For help placing a new order  2 - Offers and Promotions  3 - To check order or delivery status  4 - For questions about returns or refund  5 - For complaints  6 - Check Store Locations   Please reply with only a single digit corresponding to the option.   Example Please reply only "3" to check order or delivery status.   At anytime during the conversation if you wish to come back to main menu, please reply "/0".            10:38 AM, 18th Apr                     Natanya                    1           10:39 AM, 18th Apr                   Hannah UAE HB                    I would love to help you place an order. To help you further, please  select an option that best describes your question.    1 - Question about Size, dimension or product specifications  2 - Shipping, Delivery and Assembly service  3 - Availability of a product in physical store  4 - Items out of stock  5 - Payment options  6 - Technical issues while shopping online   Please reply only with single digit, like "3" if you want to learn to check availablity of a product in store options   At any point to go back to main menu please reply "/0"            10:39 AM, 18th Apr                     Natanya                    1           10:39 AM, 18th Apr                   Hannah UAE HB                   I will be happy to help you. To begin please let me know the name or link to the product that you have a question about.           10:39 AM, 18th Apr                     Natanya                    https://www.homeboxstores.com/ae/en/Decor-and-Furnishings/Home-Accessories/Novelties/HOMEBOX-Meadow-Wire-Garden-Fencing-Mesh---100x500-cm/p/164626171-HMBX08042022Q           10:39 AM, 18th Apr                   Hannah UAE HB                   Thank you, and now please describe your question in detail in one message.           10:39 AM, 18th Apr                     Natanya                    I need the dimensions of the mesh openings           10:40 AM, 18th Apr                   Hannah UAE HB                   Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.           10:40 AM, 18th Apr                     Natanya                    1           10:40 AM, 18th Apr                   Hannah UAE HB                   Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.           10:40 AM, 18th Apr                   Hannah UAE HB                   Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.           10:40 AM, 18th Apr                   Ali                   Hello, my name is Ali , Please give me a few moments while I review and process your request. I will get back shortly.           10:44 AM, 18th Apr                   Ali                   Please note that the dimensions of the mentioned item are :  Width (cm) 500  Length (cm) 100           10:52 AM, 18th Apr                   Ali                   Is there anything else I can assist you with today?           10:52 AM, 18th Apr                     Natanya                    Yes I can see those dimensions, it’s the size of the holes I need to know           10:54 AM, 18th Apr                   Ali                   I would like to inform you that we will forward your query to the concerned team and we will get back to you with an update as soon as possible. Kindly bear with us.           11:00 AM, 18th Apr                   Ali                   Is there anything else I can assist you with at the moment ?           11:00 AM, 18th Apr                   Ali                   Please feel free to come back and chat with us if you have any queries in the future. My name is Ali and have a wonderful day!           11:05 AM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6103553