Subject: Note Added - [#6090054] 9424448572 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 17:54:05 +0000

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6090054    Subject:  9424448572 - Damaged WWD   Requester: Maj    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMCDD66E4C41154100BC9C9AE48793F23F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, April 17, 2023 11:47 AM<br>
<b>To:</b> HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6090054] - 9424448572 - Damaged WWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6090054" rel="noreferrer">#6090054</a> raised by Maj (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Damaged</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">WWD </span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 9424448572</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 05-Apr-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4820253</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement:x complained that the item (<strong><span style="font-family:Roboto">Carlton Easy Chair - Blue</span></strong>) is damaged.</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Please find the attached images. Kindly check and assist.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 17 Apr at 9:09 AM
<span class="separator">, Maj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1076" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi <br>
I want to replace this</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:42 AM, 17th Apr</span></div>
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<span style="font-size:10.0pt;color:#3F3F46">Hello, welcome to HomeBox!</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">
 I am Hannah, your support Bot.</span>
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<span style="font-size:10.0pt;color:#3F3F46">مرحبا، شكراً للتواصل مع هوم بوكس! </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">،
 أنا هانا، بوت الدعم الخاص بك</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:42 AM, 17th Apr</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">ما هي اللغة التي تفضلها؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Type 1 for English</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">أدخل 2 للغة العربية</span></div>
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<span style="font-size:10.0pt;color:#3F3F46">Sorry, that doesn't seem to be correct.</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128583;‍♂️</span><span style="font-size:10.0pt;color:#3F3F46">
 Would you like to try again?</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">What language do you prefer?
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">ما هي اللغة التي تفضلها؟</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1065" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span style="font-size:10.0pt;color:#3F3F46">Sorry, that doesn't seem to be correct.</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128583;‍♂️</span><span style="font-size:10.0pt;color:#3F3F46">
 Would you like to try again?</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:43 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1064" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">What language do you prefer?
</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">ما هي اللغة التي تفضلها؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Type 1 for English</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">أدخل 2 للغة العربية</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:43 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1063" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">2</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:43 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1062" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="font-size:10.0pt;color:#3F3F46"> يرجى إدخال اسمك</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:43 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1061" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Maj</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:43 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1060" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"><br>
كيف يمكنني مساعدتك به اليوم<br>
<br>
1 - للمساعدة في انشاء طلب جديد<br>
2 - العروض والخصومات<br>
3 - للتحقق من حالة الطلب او التسليم<br>
4 - للاسئلة حول الارجاع او استرداد المبلغ<br>
5 - للشكاوي<br>
6 - لمعرفة مواقع المتاجر <br>
<br>
الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك في أي وقت للعودة إلى القائمة الرئيسية يرجى الرد "/0</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:43 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1059" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">4</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:43 AM, 17th Apr</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1058" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يمكنك العثور على سياسة الاسترجاع الخاصة بنا على
<a href="https://helpae.homeboxstores.com/ar/support/solutions/folders/44001185948" rel="noreferrer">
https://helpae.homeboxstores.com/ar/support/solutions/folders/44001185948#</a><br>
<br>
يرجى قراءة سياسة الإرجاع عبر موقعنا</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:43 AM, 17th Apr</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1057" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">إذا كان طلبك ضمن سياسة الاسترجاع ، او إذا قمت بالشراء عبر الإنترنت ، فإن أسرع طريقة للأسترجاع هي عبر الإنترنت على موقعنا.<br>
<br>
انتقل إلى خيار تاريخ الطلبات في حسابي ، وحدد المنتجات التي تريد إرجاعها وقدم طلب إرجاع.<br>
<br>
يمكنك قراءة المزيد حول كيفية الإرجاع على: <a href="https://www.homeboxstores.com/ae/ar/return" rel="noreferrer">
https://www.homeboxstores.com/ae/ar/return</a> </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:43 AM, 17th Apr</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1056" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"><br>
إذا قمت بشراء العناصر غير الأثاث من أحد المتاجر ، وكانت المشتريات محتوية بسياسة الإرجاع الخاصة بنا ، فيمكنك زيارة نفس المتجر لإرجاعها.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:43 AM, 17th Apr</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1055" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نحن لا نقبل الأرجاع لطلب الأثاث بعد التركيب.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:43 AM, 17th Apr</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1054" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى مشاركة رقم الطلب أو رقم الفاتورة للمزيد من التحقق.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:43 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1053" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">9424448572</span></div>
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</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:44 AM, 17th Apr</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1052" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">الرجاء إدخال عنوان البريد الإلكتروني الخاص بك. سنستخدم عنوان البريد الإلكتروني هذا للتواصل معك بخصوص مشكلتك.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:44 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1051" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:44 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1050" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">للمزيد من المساعدة ، يرجى الرد برقم واحد يتوافق مع طبيعية سؤالك اليوم:<br>
<br>
<br>
1 لإرجاع المنتج غير الأثاث تم شراؤه أون لائن<br>
<br>
2 لإرجاع المنتج غير الأثاث تم شراؤه في المتجر<br>
<br>
3 للتحقق من حالة استلام المرتجعات للطلب الذي تم تاكيده أون لائن<br>
<br>
4 للتحقق من حالة استرداد المبلغ مقابل المنتج الذي تم إرجاعه بالفعل<br>
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5 لإرجاع طلب الأثاث الذي لم يتم تركيبه حتى الآن<br>
<br>
6 للأسئلة الأخرى عن الإرجاع أو الاسترداد <br>
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يرجى الرد فقط برقم واحد. مثال للرد "1" لإرجاع طلب م تاكيده أون لائن، في أي وقت للعودة إلى القائمة الرئيسية يرجى الرد "/0".</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:44 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1049" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">5</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:44 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1048" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يمكن إرجاع منتجات الأثاث التي لم يتم تركيبها فقط. بمجرد تركيب طلب الأثاث ، لا يمكن إرجاعها. يرجى الرجوع إلى سياسة الإرجاع الخاصة بنا عبر الإنترنت في
<a href="https://helpsa.homeboxstores.com/ar/support/solutions/folders/44001185964" rel="noreferrer">
https://helpsa.homeboxstores.com/ar/support/solutions/folders/44001185964#</a> </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:44 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1047" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">للمضي قدمًا ، يرجى إبلاغنا باسم المنتجات الذي ترغب في إرجاعه في رسالة واحدة.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:44 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1046" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">كرسي من كاراتون</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:45 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1045" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى إخبارنا بسبب طلب الإرجاع الخاص بك. يرجى شرح أكبر قدر ممكن في رسالة واحدة.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:45 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1044" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">عيب في المنتج</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:45 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1043" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى إخبارنا بسبب طلب الإرجاع الخاص بك. يرجى شرح أكبر قدر ممكن في رسالة واحدة.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:45 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1042" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">يوجد عيب في المنتج يوجد عيب في المنتج</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:46 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1041" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرًا لك. إذا كنت قد انتهيت من إدخال المعلومات الآن ، يرجى الرد 1. بمجرد الرد 1 ، سأبدأ في معالجة طلبك.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:46 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1040" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
</div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:46 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1039" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرًا لك ، سأقوم بتحويل كل هذه المعلومات إلى الوكيل لفريق الدعم لمساعدتك.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:46 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1038" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">""معظم الطلبات يتم معالجتها في أقل من 30 دقيقة، قد تستغرق بعض الطلبات ما يصل إلى 4 ساعات.<br>
<br>
يرجى عدم الرد أو إرسال أي رسائل أخرى.لأن هذا قد تؤدي إلى تعطيل عملية المعالجة التلقائية لطلبك.<br>
<br>
يرجى الانتظار للحصول على رد مني. سأعود إليك في أقرب وقت ممكن.<br>
<br>
شكرا لك على صبرك.""</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:46 AM, 17th Apr</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Ali</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1037" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_318770d623be043c145b51ff2e1587da8781e933cbda522c0d2e004a86e94ff9/img_4mpeeetj3r_bc55926d11d335790ff9bb3c2a9e97aeb2015b3dab32de18cc11d2201ceb9cee.jpeg"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا عميلي العزيز , معك علي من شركة هوم بوكس , يرجى الانتظار بعض الوقت للتحقق من الامر</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:47 AM, 17th Apr</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Ali</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1036" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_318770d623be043c145b51ff2e1587da8781e933cbda522c0d2e004a86e94ff9/img_4mpeeetj3r_bc55926d11d335790ff9bb3c2a9e97aeb2015b3dab32de18cc11d2201ceb9cee.jpeg"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى وصف المشكلة التي في المنتج لكي يمكنني مساعدتك باكمل وجه</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:54 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
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<span style="color:#3F3F46"><img width="3000" height="4000" style="width:31.25in;height:41.6666in" id="_x0000_i1034" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_c70502e0259db041362a4f3e135af94e4ef1bfc1db7260058886417d13936147/img_v41ailh3a7_2ae5860865a579106098db84136110d1334375a640edc37290313236ef5f51bd.jpeg"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:57 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">اريد استيدال المنتج</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:57 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">استبدال</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:57 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46"><img width="3000" height="4000" style="width:31.25in;height:41.6666in" id="_x0000_i1030" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_c70502e0259db041362a4f3e135af94e4ef1bfc1db7260058886417d13936147/img_j29qqlid88_ff43fc933c04a63cb027fa1f065b86edc384023b9805d824b0bc9f5751d0aa2b.jpeg"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:58 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Ali</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_318770d623be043c145b51ff2e1587da8781e933cbda522c0d2e004a86e94ff9/img_4mpeeetj3r_bc55926d11d335790ff9bb3c2a9e97aeb2015b3dab32de18cc11d2201ceb9cee.jpeg"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">لقد سجلنا طلبك المعرف بالرقم (9424448572) تحت رقم الشكوى (4820253). الرجاء قبول اعتذارنا مرة أخرى.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">تم إبلاغ الفريق ويتواصلون معك قريبًا للتحقق من الأمر بالقيام بالإجراء المناسب . يمكن أن تستغرق هذه العملية ما بين 3-5 أيام. يرجى التحمل معنا بعض الوقت شاكرين صبركم وتعاونكم</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:00 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Ali</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_318770d623be043c145b51ff2e1587da8781e933cbda522c0d2e004a86e94ff9/img_4mpeeetj3r_bc55926d11d335790ff9bb3c2a9e97aeb2015b3dab32de18cc11d2201ceb9cee.jpeg"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:00 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">اريد الاستيبدال وليس ارجاع</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:00 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maj</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/img/magnifire.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">شكرا لك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:01 AM, 17th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Ali</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_318770d623be043c145b51ff2e1587da8781e933cbda522c0d2e004a86e94ff9/img_4mpeeetj3r_bc55926d11d335790ff9bb3c2a9e97aeb2015b3dab32de18cc11d2201ceb9cee.jpeg"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع هوم بوكس<br>
<br>
نتمنى لكم يوماً سعيداً</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:09 AM, 17th Apr</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/732984771671821" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">6090054:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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