Subject: RE: crm#4813202 -mattress is in open condition
From: Murtaza Kutiyanawala <[email-masked]>
To: Luma AbuSharekh <[email-masked]>, Harsha Lasantha <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>, crys_hb <[email-masked]>
Date: Mon, 17 Apr 2023 10:16:28 +0000

Hi Harsha,

Please ask the team to leave as the mattress is not in the original packing. The customer has been informed.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Luma AbuSharekh <[email-masked]>
Sent: Monday, April 17, 2023 1:42 PM
To: Harsha Lasantha <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]; crys_hb <[email-masked]>
Subject: RE: crm#4813202 -mattress is in open condition

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Best Regards,
Lama Abusharekh
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
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From: Harsha Lasantha [mailto:[email-masked]]
Sent: Monday, April 17, 2023 12:26 PM
To: HomeBox Customercare UAE; [email-masked]<mailto:[email-masked]>; crys_hb
Cc: HBUAE DELIVERY
Subject: crm#4813202 -mattress is in open condition

Dear Team,
Please find the below CRM & do the needful,

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4821066
4/17/2023 1:25:20 PM
29064101176020230409
Arun......... Kumar
0566964848
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Harsha
UAE
refer crm#4813202, mattress is in open condition & as per the SOP we cannot pullout it. please inform to customer & do the needful.

-
-
-

103152
17-Apr-2023

Thanks & Regards,

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  Dubai, UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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