Subject: Note Added - [#6067163] Store Household Purchase Complaint - 29021102273220230414
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 14:25:40 +0000

Hi ,    Homebox Fujairah SM added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6067163    Subject:  Store Household Purchase Complaint  - 29021102273220230414   Requester: DERASSMA AHMAD    Note Content:   <div class="elementToProof" style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Dear Team </div>
<div class="elementToProof" style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<span>            </span><br>
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<div class="elementToProof" style="background-color: rgb(255, 255, 255)"><font style="color: rgb(0, 0, 0)"><span style="font-size:12pt">As per
</span>case<span style="font-size:12pt"> the take the product and after open it she came back to store and claim that the product is bad quality as she can't fix it in a
</span>proper<span style="font-size:12pt"> way we try to tell the cx that </span>
<span style="font-size: 12pt; background-color: rgb(255, 0, 0)">we will do the fixing correctly for her and if any further issue she  can check but cx shot and
</span><span style="background-color: rgb(255, 0, 0)">insist</span><span style="font-size: 12pt; background-color: rgb(255, 0, 0)"> for
</span><span style="background-color: rgb(255, 0, 0)">refund</span><span style="font-size: 12pt; background-color: rgb(255, 0, 0)"> while the product was opened and not having damage or
</span><span style="background-color: rgb(255, 0, 0)">defection.</span></font></div>
<div class="elementToProof" style="background-color: rgb(255, 255, 255)"><font style="color: rgb(0, 0, 0)">So, we told the Cx that in this case we are unable to do the return than cx said that she will raise a
 complain so we can't stop her.</font></div>
<div class="elementToProof" style="background-color: rgb(255, 255, 255)"><font style="color: rgb(0, 0, 0)">and she said she will not take the product and we informed in a polite way that's madam please take your
 items as it's now belong to you not to the store but she spoke in very bad way and turn her back like no one talking to her than we inform the security if the cx will not come to collect the product put in the garbage out said the store as the item is not
 our stock.</font></div>
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<br>
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<div class="elementToProof" style="background-color: rgb(255, 255, 255)"><font style="color: rgb(0, 0, 0)">Thanks &amp; Regards</font></div>
<div class="elementToProof" style="background-color: rgb(255, 255, 255)"><font style="color: rgb(0, 0, 0)">Gaber Elsayed</font></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, April 15, 2023 11:18 AM<br>
<b>To:</b> Homebox Fujairah SM &lt;[email-masked]&gt;; HB Fuj MA &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; Anslem Misquitta &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#6067163] - Store Household Purchase Complaint - 29021102273220230414
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<div dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span style="font-size: 10.5pt; font-family: Roboto, sans-serif; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(24, 50, 71); background-color: rgb(255, 255, 255)">Hi
 Team,</span></div>
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<div dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span dir="ltr" style="font-size: 10.5pt; font-family: Roboto, sans-serif; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(24, 50, 71); background-color: rgb(255, 255, 255)">Store
 Household Purchase Complaint</span></div>
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<div dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span dir="ltr" style="font-size: 10.5pt; font-family: Roboto, sans-serif; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(24, 50, 71); background-color: rgb(255, 255, 255)">Invoice
 : 29021102273220230414</span></div>
<div dir="ltr">​Purchase date : ​14/4/2023<br>
<br>
<span dir="ltr" style="font-size: 10.5pt; font-family: Roboto, sans-serif; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(24, 50, 71); background-color: rgb(255, 255, 255)"><strong>Problem
 Statement:</strong>  Cx went to our branch in Fujairah and completed a purchase at 9:50. After returning home, she found one of the products very bad and not good. I returned to the store, and the lady in the store told her son that the return process would
 be done easily and in exchange for a valid voucher. For six months, one of the employees, Mr. Jaber, intervened and refused to return.<br>
He tried to force the customer to take the product in an inappropriate manner and said that if you leave the product, you will not have anything for us, and he told the worker to throw it in the trash.</span><br>
<br>
<span dir="ltr" style="font-size: 10.5pt; font-family: Roboto, sans-serif; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(24, 50, 71); background-color: rgb(255, 255, 255)"><strong>Cx</strong><strong> </strong><span dir="ltr" style="font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; color: rgb(24, 50, 71)"><strong>left
 the product in the store, and did not get its ref</strong><strong>und</strong>. <u>
Please find the attached for the invoice copy.</u></span><br>
<br>
Please check the matter and do the needful.</span> </div>
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<div dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span style="font-size: 10.5pt; font-family: Roboto, sans-serif; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(24, 50, 71); background-color: rgb(255, 255, 255)">Thanks
 &amp; Regards, </span></div>
<div dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span dir="ltr" style="font-size: 10.5pt; font-family: Roboto, sans-serif; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(24, 50, 71); background-color: rgb(255, 255, 255)">Ali
 Adil</span></div>
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<blockquote class="x_freshdesk_quote">تشغيل السبت, 15 أبريل في 12:05 ص <span class="x_separator">
, DERASSMA AHMAD &lt;[email-masked]&gt; كتب:
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<pre class="x_tw-data-text x_tw-text-large x_JgzqYd x_RES9jf x_tw-ta" id="x_tw-target-text" dir="ltr" style='font-size: 24px; line-height: 32px; border: none; padding: 10px 0px 10px 0.14em; font-family: "Google Sans", Roboto, "Helvetica Neue", Arial, sans-serif; overflow: hidden; width: 382px; white-space: pre-wrap; overflow-wrap: break-word; color: rgb(32, 33, 36)'><span class="x_Y2IQFc" lang="en">Dear Homebox Officials
I went to your branch in Fujairah and completed a purchase at 9:50, after returning home I found one of the products very bad and not good, I returned to the store at 11:15 pm, and after the lady in the store told my son that the return process would be done easily and in exchange for a valid voucher For six months, one of the employees, Mr. Jaber, intervened and refused to return.</span></pre>
<pre class="x_tw-data-text x_tw-text-large x_JgzqYd x_RES9jf x_tw-ta" id="x_tw-target-text" dir="ltr" style='font-size: 24px; line-height: 32px; border: none; padding: 10px 0px 10px 0.14em; font-family: "Google Sans", Roboto, "Helvetica Neue", Arial, sans-serif; overflow: hidden; width: 382px; white-space: pre-wrap; overflow-wrap: break-word; color: rgb(32, 33, 36)'><span class="x_Y2IQFc" lang="en"><pre class="x_tw-data-text x_tw-text-large x_JgzqYd x_RES9jf x_tw-ta" id="x_tw-target-text" dir="ltr" style='line-height:32px; border:none; padding:10px 0px 10px 0.14em; font-family:"Google Sans",Roboto,"Helvetica Neue",Arial,sans-serif; overflow:hidden; width:382px; white-space:pre-wrap; word-wrap:break-word'><span class="x_Y2IQFc" lang="en">And when I told him that I would not take the product and would leave it and contact customer service, he tried to force me to take the product in an inappropriate manner, and said if you leave the product, you will not have anything for us, and he told the worker to throw it in the trash.</span></pre>
<pre class="x_tw-data-text x_tw-text-large x_JgzqYd x_RES9jf x_tw-ta" id="x_tw-target-text" dir="ltr" style='line-height:32px; border:none; padding:10px 0px 10px 0.14em; font-family:"Google Sans",Roboto,"Helvetica Neue",Arial,sans-serif; overflow:hidden; width:382px; white-space:pre-wrap; word-wrap:break-word'><span class="x_Y2IQFc" lang="en"><pre class="x_tw-data-text x_tw-text-large x_JgzqYd x_RES9jf x_tw-ta" id="x_tw-target-text" dir="ltr" style='line-height:32px; border:none; padding:10px 0px 10px 0.14em; font-family:"Google Sans",Roboto,"Helvetica Neue",Arial,sans-serif; overflow:hidden; width:382px; white-space:pre-wrap; word-wrap:break-word'><span class="x_Y2IQFc" lang="en">Please check the matter, and you can refer to the cameras in the store, and make sure of the improper handling method, knowing that I left the product in the store, and did not refund its price.<img class="x_ymail-preserve-class x_inline-image-guid-5D5447EE-03A2-4081-9EAC-32851256BC01 x_rte-inline-saved-image" data-id="2044017410725" alt="صورة داخلية" style="width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzQxMDcyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KhurxO2Y4HjysCFZkNbVNWWAjxeoagYG9KJAlultlkA"><div><br></div>
<img class="x_ymail-preserve-class x_inline-image-guid-FEA3E2AB-EB76-4FB6-9FF2-DB2ECA550F57 x_rte-inline-saved-image" data-id="2044017410726" alt="صورة داخلية" style="width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzQxMDcyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iEtgtkIZSptfkodhcw2jMHUi4_pJS3aflcYik5O-Egk"><div><br></div>
<span id="x_yahoo-rte-cursor-span"></span></span></pre>
<pre class="x_tw-data-text x_tw-text-large x_JgzqYd x_RES9jf x_tw-ta" id="x_tw-target-text" dir="ltr" style='line-height:32px; border:none; padding:10px 0px 10px 0.14em; font-family:"Google Sans",Roboto,"Helvetica Neue",Arial,sans-serif; overflow:hidden; width:382px; white-space:pre-wrap; word-wrap:break-word'><span class="x_Y2IQFc" lang="en"><pre class="x_tw-data-text x_tw-text-large x_JgzqYd x_RES9jf x_tw-ta" id="x_tw-target-text" dir="ltr" style='line-height:32px; border:none; padding:10px 0px 10px 0.14em; font-family:"Google Sans",Roboto,"Helvetica Neue",Arial,sans-serif; overflow:hidden; width:382px; white-space:pre-wrap; word-wrap:break-word'><span class="x_Y2IQFc" lang="en">While preserving my rights to consumer protection</span></pre>
<pre class="x_tw-data-text x_tw-text-large x_JgzqYd x_RES9jf x_tw-ta" id="x_tw-target-text" dir="ltr" style='line-height:32px; border:none; padding:10px 0px 10px 0.14em; font-family:"Google Sans",Roboto,"Helvetica Neue",Arial,sans-serif; overflow:hidden; width:382px; white-space:pre-wrap; word-wrap:break-word'><span class="x_Y2IQFc" lang="en">Grateful </span></pre></span></pre></span></pre></span></pre>
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