Subject: RE: Wrong commitment
From: Luma AbuSharekh <[email-masked]>
To: Homebox Delivery <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, Homebox SkyGardenMA <[email-masked]>
Date: Sat, 15 Apr 2023 13:59:20 +0000

[email-masked]<mailto:[email-masked]>
dear team

cx informed he is busy and hanged up the call once cx call back we will inform the same

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Saturday, April 15, 2023 4:55 PM
To: Luma AbuSharekh
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]; Homebox SkyGardenMA
Subject: RE: Wrong commitment

Dear team
Kindly reschedule the delivery as per available date , team having 3rd slot deliveries in another location .

Regards
Redeemer

From: Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 15 April 2023 5:51 PM
To: Homebox Delivery <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Homebox SkyGardenMA <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong commitment

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Saturday, April 15, 2023 4:27 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>; Homebox SkyGardenMA
Cc: HBUAE DELIVERY
Subject: Wrong commitment

Dear team
Kindly find the crm and do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4816132

4/15/2023 5:26:39 PM

29027608111920230405

Abhimanyu Abhimanyu

971585832140

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Nilesh Rathnayaka

UAE

ref crm4816094 , team ready to do the delivery , but cx refused to received the delivery

-

-

-

257622

15-Apr-2023

Regards
Redeemer
04821 5925

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